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ABOUT PARTRIDGE OF HAMPSHIRE BMW.

Find out more about what we do and our team.

Explore the dealership

Partridge of Hampshire

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.

Meet the team

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Toby Partridge

Managing Director

Bruce Charman

Aftersales Director
  • Department BMW Service

Shaun Fay

General Sales Manager
  • Department BMW Sales

Steve Wagner

BMW Sales Manager
  • Department BMW Sales

Sam Richardson

Used Car Sales Manager
  • Department BMW Sales

Dominic Sayers

BMW Retail Manager
  • Department BMW Sales

Glenn Cranmer

BMW Retail Manager
  • Department BMW Sales

Shaun Heaton

BMW Retail Manager
  • Department BMW Sales

Scott Calder

BMW Retail Manager
  • Department BMW Sales

Lisa Doughty

BMW Sales Executive
  • Department BMW Sales

Carl Briggs

BMW Sales Executive
  • Department BMW Sales

Matt Piskorz

BMW Sales Executive
  • Department BMW Sales

Jason Young

BMW Sales Executive
  • Department BMW Sales

Phil Rastrick

BMW Sales Executive
  • Department BMW Sales

Jon Hussey

BMW Sales Executive
  • Department BMW Sales

Kevin Diaper

BMW Sales Executive
  • Department BMW Sales

Sharon Webster

BMW Sales Executive
  • Department BMW Sales

Andre Selwood

BMW Sales Executive
  • Department BMW Sales

Chris Toope

BMW Sales Executive
  • Department BMW Sales

Robert Palmer

BMW Sales Executive
  • Department BMW Sales

Raj Singh

BMW Sales Executive
  • Department BMW Sales

Clive Mullins

BMW Sales Executive
  • Department BMW Sales

Geraldine Head

BMW Sales Executive
  • Department BMW Sales

Kim Conway-Birks

Internet Sales Executive
  • Department BMW Sales

Amanda Eccles

BMW Trainee Internet Sales Executive
  • Department BMW Internet Sales

Ellie Wilcox

BMW Trainee Internet Sales Executive
  • Department BMW Internet Sales

David Clifton

Corporate Operations Manager
  • Department BMW Corporate Sales

Terry Leon

Corporate Sales Manager
  • Department BMW Corporate Sales

Peter Norris

Corporate Sales
  • Department BMW Corporate Sales

Gerry Ayles

Corporate Sales
  • Department BMW Corporate Sales

Georgina Dymond

Corporate Sales
  • Department BMW Corporate Sales

Gabriella Le Moigne

Corporate Sales
  • Department BMW Corporate Sales

Georgie Salmon

Concierge
  • Department BMW Service

Claire Barnard

Concierge
  • Department BMW Service

Amanda Allingham

Concierge
  • Department BMW Service

Michelle Heiford

Concierge
  • Department BMW Service

Louis Thompson

Workshop Control
  • Department BMW Service

Jenny Marino

Service Advisor
  • Department BMW Service

Richard Holland

Service Bookings Advisor
  • Department BMW Service

Daniel Hobson

Service Advisor
  • Department BMW Service

Matthew Kennett

Parts Manager
  • Department BMW Parts

Richard Byham

Parts Advisor
  • Department BMW Parts

Neil Baker

Parts Advisor
  • Department BMW Parts

Ioan Scurtu

Parts Advisor
  • Department BMW Parts

Liam Hull

Parts Advisor
  • Department BMW Parts

James Fields

Parts Advisor
  • Department BMW Parts

Richard McArthur

Bodyshop Manager
  • Department Bodyshop

Lauren McArthur

Bodyshop Advisor
  • Department Bodyshop

Casey Lockwood

Bodyshop Advisor
  • Department Bodyshop

Kevin Harris

Bodyshop Parts Advisor
  • Department Bodyshop

Harry Carter

Bodyshop Workshop Control
  • Department Bodyshop

OUR CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See above explanation. Service levels at partridge have dropped through the floor recently.

Service

Good explanation of the work that was carried out.

Service

Overall, good - but let down by inaccurate details regarding cost of service and the fact that they never even topped-up the windscreen washer fluid.....wonder what else wasn’t done, when in the past, this was always done!?

Service

The only let downs were the fact that the earliest date was 3.5 weeks after I called and that I would have to wait on site for a couple of hours (i.e. - no courtesy car available due to the type of service involved)

Service

Friendly, professional and great communication which is very important to me

Service

I booked service on-line at end of five-year service programme and was told all OK/free of charge. After arrival I was phoned to say work could not be done because of time/mileage, yet I declared mileage on-line and your records show service history.

Service

Boot of car not cleaned

Service

I raised a query regarding the coolant level as I had a message on the computer on 3 occasions in the preceding 10 days. Although I pointed this out, when the car was being handed back, this was not mentioned. no room to say more.

Service

The service manager reviewed the work and at the end of the service clarified some questions had.

Service

Only an MOT but excellent service

Service

Generally the service from Partridge is excellent, however on the last visit I was not impressed. Reported issues were not looked into, courtesy car was a mini not the 3 series I was promised and I not had a call back about the issues not looked at.

Service

Parking remains an issue and on arrival two apparent members of staff started filming my car, did not say why and when I questioned what they were doing I really did not get an answer. It felt like "if you don't like it go somewhere else"

Service

problem not fully adressed

Service

The centre is undergoing refurbishment and everything is a bit crowded at the moment

Service

Everything carried out.

Service

Problems not fixed and no follow up to arrsnge date to fix them.

Service

and said info must be upstairs. Left Partridge in BMW organised hire car. Following day Partridge called to ask why they had the car, hard to believe!!!When I explained the service receptioist called back 10 minutes later to say info found.

Service

It took an hour longer than I was told. Same comments as above.

Service

I wasn't asked when I booked the service if I wanted a courtesy car so was left carless for the day (next time I will request at time of booking).

Service

Health check at service came back green but car developed a drive train fault less than a week later. This turned out to be a defecting EGR valve. The engine sometimes lagged - this was mentioned prior to the service but no fault was found.

Service

See above

Service

car is just out of warranty and I was told that the rear diff rubber mount needs replacing costing £690. assistant said they’d contact BMW to see if they’d do it for goodwill as it wasn’t picked up on the end of warranty check. I haven’t heard back.

Service

Not good as do t feels I was being treated fairly.

Service

Feel that the management team in particular Russell Payton don’t run the business properly. Leaving the team short whilst they take a day off isn’t good enough, managers should be there at weekends especially if their team members are off sick.

Service

Any issues with my car were told to me straight away and my car was ready in good time as well.

Service

Very friendly, service was completed quicker than anticipated and lots of lovely biscuits available whilst I waited!

Service

The service was carried out in the time scale suggested, the car remained nice and clean as I left it - what's not to be pleased with.

Service

Good customer care from the staff that i was in contact with

Service

It was efficient, and both faster and cheaper than I had feared.

Service

As above

Service

I would have said completely but there was a small mark on the upholstery passenger side front which was not there when I left the car.

Service

I was delighted with the service the only down side is I had lost all my radio clock and phone connections afterwards.

Service

Efficient service but very expensive for what was effectively an oil change.

Service

The garage provides a professional service. The customer is treated courteously with good communication on costs and work duration times. The service checks are useful.

Service

Service done in an hour, all good. Dealership being renovated so will be good when done.

Service

To be fair there is work ongoing at the centre but it was very cold there and I had my son with me...

Service

Was told what was going on with my car

Service

They carried out the work reasonably but didn’t seem to look into all the work I’d requested.Fairly long delays collecting car due to garage refurbishment

Service

Most importantly I was kept informed of progress in fixing my car and didn’t have to chase. A key aspect of good customer service.

Service

Much better attention to the customer than competing BMW dealerships.

Service

Not problems and very quick and easy. Kept be updated too.

Service

Very professional and fairly good value

Service

The service package that came with the car was two services over 5 year period or 50,000 miles, so what happens now?

Service

All good, apart from a £1 coin that was in the cup holder being missing when I picked up the car.

Service

I had to wait far too long (35 minutes) to drop off the car at a supposedly scheduled time. Never had a problem with the work done on the car.

Service

Staff always very friendly and helpful and showroom very comfortable

Service

Never possible to book your car in when phoning up. You always have to leave a message and await a call back. Insufficient number of courtesy cars available

Service

Issue was remedied well.

Service

Friendly, well informed staff.

Service

Solved problem confidently.

Service

All aspects of the relevant service were carried out and explained on collection of the car. My car is running very well indeed and for that I am extremely grateful.

Service

Not a good experience on recent visit . Minor fixes on my car weren’t fixed as they should have been so ended up making 3 visits before it was finally fixed. Having said that I could not fault the attitude of the staff I dealt with.

Service

The staff are friendly and professional and make me feel welcome.

Service

As above. The whole experience of treating my wife to a supposedly qualitycars was totally spoilt.

Service

Bmw assist dealt with my problem not partridge who was not interested

Service

Because I had no reason to complain about anything.

Service

See above, it took well over an hour to drop the car off. I then had to phone 5 times during the morning to see if the car was ready or find out any issues. No one called me back! Very different to the sales experience

Service

Very good communication and service from Partridge especially from Jenny Marino who was dealing with the service of the vehicle

Service

Service excellent....just seemed very expensive for an oil change

Service

Car had an issue that has now been resolved by the dealership

Service

Generally the experience was good, nothing exceptional, but good. I wasn’t, however, impressed with the ‘complimentary’ wash/vacuum - my car is now covered in spiralling, grit marks and scratches - whoever washes the cars needs some serious education

Service

Staff attentive, gave progress updates, shame I had to go through BMW Emergency Service

Service

Car was ready on time and this small service was done as promised

Service

Lost the car, delays, lack of communication, faults with the car after i had collected it which it turns out were picked up during the inspection but not rectified!If this is the BMW experience it's nothing to brag about.

Service

Service and mot fine, customer interaction below usual standard,

Service

They just seam to do things right

Service

Vehicle always performed well after serviceWhen there was a problem the service team immediatly phoned me.

Service

As I have set out in the preceding question I am completely satisfied with allaspects of their attention.

Service

You provided the incorrect bulb when added to service, then when I went to collect the right bulb you tried to charge me for the difference which I had not been made aware of.

Service

Asked on drop off if the car could be ready to pick up earlier as my agenda had changed. Although nothing promised, you would endeavour to do so. The work did complete earlier, allowing me to meet my revised agenda.

Service

Job done in time and the engineers have done a good job what can I say I am very happy with the service and I do trust the work they do on the car

Service

A 45min brake fluid change took 3 hours. After 2 hours we had to request an update, we were reassured the car would be ready in 15mins. It took another hour. Various excuses that they were under staffed and were struggling with the specific system.

Service

Would have been 1* but the receptionist seemed to be trying her best despite incompetence of others and poor processes. Once I explained to the man that was booking me in what had happened he also did his best to expedite things.

Service

Failed to call me back after I telephoned with a query. This lead to me driving to Partridge to seek an answer to my question. Subsequently I had another query. I was told I would be called. Again no call-back, I had to ring. Obviously too busy.

Service

Appalling customer service- I would actively discourage people from using this garage. I have had a really poor experience. Staff not passing on messages, nobody phoning back, unacceptable wait for appointment, and my car still isn’t fixed 7 weeks on

Service

I was kept informed at every stage of the car's service especially to be told my car had been washed and hoovered.

Service

Always kept hanging around, everything takes a long time. After my last service car is telling me at start that Visual Inspection is overdue. was it done or not?

Service

Service itself was good and timely, I just don't like the price.

Service

When it comes to sales Partridge are unmatched. Jason Young was extremely helpful and helped me find the right car and migrate me over to it swiftly.

Service

I cant answer with just 226 character,s why would you possibly want to restrict the wording for the valauable feed back were trying to give you. Who ever designed this webpage needs a reality check. i give up

Service

It would be 5 / 5, but parking was a nightmare due to ongoing building works and I wasn't offered a drink while I was waiting, small points, but they make a difference.

Service

Exceptional customer service. Polite and friendly team.

Service

Bruce and Russell dealt with my complaint very promptly and positively but Russell was not able to established who at the garage had left the boot in the state it was in. I replaced the velcro myself and reinstalled the liner.

Service

on time

Service

Smooth, pleasant and efficient service

Service

Too many handovers - it took 20 mins to collect a car.

Service

Timing of pick up and level of technical information was poor.

Service

You were very helpful, flexible and accommodating.

Service

We were not told before delivering the car that there was a recall. Then, later in the day, we were told that the recall couldn't be carried out the same day and that we would have to leave the car overnight without the benefit of a loan car.

Service

I had to wait 1/2 hour when checking in because they couldn’t find my records. They said they could squeeze me in but I’d have to get a taxi home. Then they found my records and courtesy car assigned. Same problem when I picked up the car

Service

Disappointed with the wait if half an hour despite having made booking 2 weeks ago. Initially my booking could not be located-eventually had to settle for a mini courtesy car which was not clean. Also told to wait another half hr on pickup.

Service

The one issue I raised prior to the service was a problem with the radio. This was not fixed and is still an issue. If someone reads and responds to this then I will know that the survey process is not a wast of time. If not then i will not bother

Service

Nice welcome quick service car wash wasn’t that great and wasn’t offered refreshments

Service

Great service every time I go

Service

Poor after sales service

Service

very polite , courteous and professionalGreat customer service

Service

Efficient

Service

Service itself was fine. Slight delay getting a courtesy car, and no notification that my car was ready for collection.

Service

Can’t fault it

Service

There was a complete mess about my appt. I spoke about an error message regarding my tyre pressures not being read and the car was supposed to have its EWHC. Nothing done. Complaint to Tom Izett ignored.

Service

The agent who dealt with me wasn’t familiar with BMWs price promise for tyres. The fitting time was twice his estimate despite reserving a time with the tyre fitter.

Service

Very nice people

Service

Given wrong information regarding the service when initially booked. This means booking another appointment in the very near future.

Service

Very efficient and professional

Service

Initially well looked after but communication has been the biggest problem. One day I called main switchboard and my service manager 12 times between them. My service manager was new and had not been told he had a direct line until I told him.

Service

Always helpful and professional.

Service

Not pleased that many of the car settings not preserved. Still discovering eg type pressure not in PSI; Speed warning setting lost, Favourite kays all lost.....Surely any BMW service should backup all settings & restore. No warning on booking-in

Service

Although the issue was resolved on the return of the vehicle it has returned - so not properly solved.

Service

Every question I asked was answered with total confidence

Service

I had reported a fault when I booked my car in for service and when I picked it up they couldn’t find the fault but wanted to charge for diagnostics! The fault is still there and will need fixing however I will not be returning to Partridges as below

Service

I was told how long the service would take and it was completed within a few minutes of the quoted time with all the information of the service given to me on completion

Service

All work carried out within the stated timescale

Service

It's a very minor point, but I was offered for my car to be cleaned while it was in for service, which I accepted but it was dirtier than it was when I left it. I suspect that it was because of the building work being carried out.

Service

The lady who served me was quite rude, she was sighing at me, like she didnt have enough time for me.

Service

The receptionist was vary helpful and went out of her way to solve the scheduling problem and got my car in for repair. With out much help from the service team

Service

Difficult to access a curtesy car which delays service.Always promise to wash car and then do not.Prior visit saw me invoices for incorrect amount.

Service

The only thing was the car given to me when mine was in for a service was not clean inside and very dusty

Service

I have rated the service experience as a 5.My experience of one of your neighbouring businesses leaves little to be desired when I was accused of parking in their car park, which I didn’t, then basically verbally abused by their receptionist

Service

Everything done well and with a friendly team

Service

Service finished quicker than expected. Loan car was good.

Service

Complimentary car wash

Service

Robert Palmer has been absolutely very helpful in guiding and choosing the right model. He has been very kind, helpful, and patient during the whole process. His attitude and professional approach has been very motivational for me.

Sales

Everything was great, excellent customer service

Sales

Excellent and very quick

Sales

Very good service from all

Sales

Showroom going through full refurbishment, sure will be far better when fully completed

Sales

very unhappy on the service provided, will never purchase from this dealer again.they either not respond or respond late to emails or phone calls,

Sales

Swift purchase and helpful staff

Sales

Everything was a smooth process and Matt the salesman was fantastic to work with to buy the car. All staff I spoke to at Partridge were very polite and helpful.

Sales

Kim was very helpful but not pushy.

Sales

Sharon was friendly , knowledgable and really cared that I was happy all through the process

Sales

All the staff were very polite and attentive especially Sharon Webster.The centre is undergoing a refurbishment but the staff were still customer focussed, the only issue I have had is with the service department.

Sales

I am a motability customer and was taken through the whole process with great care and understanding of my needs. I tried different cars in the range and given the time needed to arrive at the best solution.

Sales

Kept informed throughout process by phone calls and emails. No pressure from salesman. Got a good deal.

Sales

The sales person was polite, professional and punctual and we soon reached an acceptable deal for the new vehicle.

Sales

Very helpful and personal service

Sales

Because from strat to finish BMW patridge have made this experience smooth, exciting plus also if feels like it's my first car all over again.it always has not been like this, most salesman/ women are always trying to rush you.

Sales

I must thank Lisa Doughty for a highly professional and friendly customer experience, she made the car buying process a complete joy, listening to my requirements and allowing me to make my own choices. She is a true asset to the team and company.

Sales

Rob Palmer, sales person, dealing with my purchase was informative and promptly responded to any queries I had and he made the whole experience an enjoyable process

Sales

The whole experience was completed with the minimum of fuss including the handover which was amazingly undertaken within 40 minutes of our arrival allowing us to drive home with total peace of mind

Sales

It was a quick and efficient delivery.

Sales

Good tour of the vehicle, explanation of features etc. Just missed the finishing touches we’ve had at Mercedes or Audi where car is uncovered in special garage.

Sales

The car was ready, clean and sitting right out the front of the showroom ready for collection. Jason then talked me through all of the key functions of the car before I left.

Sales

Smooth professional service from start to Finnish

Sales

I did have a couple of hiccups with the new vehicle during the purchasing and shortly after delivery was taken. These were all satisfied with great communication throughout.

Sales

Could not fault the service I was given in any way. Everything that I was promised was delivered. Pleasure to deal with.