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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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nice staff had a waiting appointment it all was done in the time stated and a very nice refurbised surroundings
No waiting before or after the work.
Having been advised to have the vehicle there for 08:30, we were disappointed to find that the showroom/service department wasn't open until 09:00. Advised we needed the car returned by 11:00, disappointed to get away by 11:15.
Friendly, efficient and good value. Can't fault the experience.
See above. Received a text asking me to authorise the work done to my car and then had to chase with a phone call to see if my car was ready. Usually car is returned spotless but this time not much care had been taken in the after-service clean
Very helpful at sorting out breakdown.
Hard to get the car booked in. The tyre depth measurements do not appear to be completely accurate upon checking myself.
They kept me informed on everything relating to my car. I even had a video of someone inspecting my car, something I had never experienced before.
Although it took 2 visits the dealership addressed the problem and even called BMW HQ for support. Free vmi with video was helpful.
Charged for brake service after being told covered by service plan. Delay in date of service because garage was busy meant I exceeded milage allowance. Service adviser admitted it was her fault but would not reduce cost.
Work fine. Front of house worse than terrible.
Very friendly service.
Service Manager Tom Isett was very professional and obtained tyres for my car next day and fitted the car in, to have them put on the car whilst I waited to enable the car to receive a pass on the MOT...
The quality of the complimentary wash was not good, smears on the windows, water marks etc. I will ask for it not to be cleaned next time
I am completely satisfied with my recent service at Partridge. I am not sure what else you expect me to say. If there had been a problem I would have brought it to your attention. That is the problem with these surveys you always want a reason.
I requested my car be collected and was told you didn't do that. I said your Svc Mgr (Nick) had said it could be and the booker said he would check and someone would advise. Noboby did until that morning when I was already on my way to you.
As per comments above, I will be looking for an alternative dealer to service my car due to the continued poor service, I never had any of these problems with Mercedes or Jaguar !
None of my cars have been bought from this dealer it just happens to be the closest to where I live now. I cannot say that I have ever had a satisfactory experience with them and will not go there again. My most recent experience highlights this.
Everything was carried out efficiently and on time
Would have been a full score had the vehicle been returned to me in an acceptable state. Vehicle was not cleaned after the repair was undertaken with oil marks and grease on the driver's seat and side door panel white leather.
Told in advance that service would take 90 minutes and was completed within this timescale
The problem was sorted efficiently and I was kept informed throughout. Overall my customer experience front of house was very much improved from my previous visit
The lady who dealt with me, was very professional and knowledgeable she made my visit a very nice experience.
The only minor criticism was having to wait about 10 days for an appointment
Top Customer Service and the first problem is sorted now waiting for the second recall Many thanks.
I was completely satisfied!
Very good centre, with nice renovations - but see answer to 3
car was ready when you said it would be and it won't be so clean again until its next service
My car was damaged and no longer road worthy. The warranty I had in place was activated and I had another like for like vehicle within a few hours delivered to my door.
After Mot and new front tyres I was unfortunate to hit /drop into a very large pothole- my car was rechecked /inspected all at no charge.
Met all my requirements, courteous service.
Great front desk experience, staff attentive and organised. Quite annoyed that the engineer who test drove my car (M240i) was so worried about his poor driving he felt the need to rip a fixed cable out of my in car camera and bent the USB cable.
After speaking to several friends who work in the car trade I have been told I was over charged
Customer service was very good. Some minor communication issues but this didn't interrupt the service
Couldn't fault it
Service at the garage itself was good, but due to demand it took quite a while to get a service booked in and seems a lot of money for a 1st service.
Had to chase to find out status despite requesting call back, everything OK though.
My car was damaged during the simple repair. I was without my car for 6 weeks. To date, no apology has been received. The bumper was resprayed twice as the colour could not be matched.
I came in for my air conditioning problem to be diagnosed. This was done in the allotted time. I was expecting to receive a quote to fix the system. This didn't arrive. I chased on 2 further occasions for a quote but still haven't received anything.
André the salesman has been more than helpful with my purchase, however the servicing team have not
Diagnosed the problem an fitted replacement part while I waited
Excellent so far
Friendly and helpful receptionist and the car was ready when promised this time
Did what was asked to do
As above everything was on time and all actions explained. Staff were very polite and attentive.
I had a MOT, warranty work and health check completed last Thursday and Friday with seemingly no problems. I drove the car home in poring rain and on Monday I noticed the driver's side floor and rear driver's side floor were soaking wet!
Was told appointment would be an hour. Took 2 hours+
The Service Advisors are always very helpful, polite and knowledgeable
The call centre who are remote of Partridge are not joined up. I tried to pass on messages that were not followed up on. The person I spoke to was vague and lacked knowledge. Partridge is good - the call centre is letting you down.
Nick Walke has been amazingly helpful in going above and beyond to ensure our car was fixed under warranty. Thank you
Very quick response
Friendly efficient service. No problems
Didn't check tire pressures - I had a low pressure warning this morning.
It was carried out in an efficient and friendly manner
Please see my previous answer. The only way the poor service was turned around was by me physically visiting the service manager who is clearly very good - it is the team that has major issues however
Thank you Jenny for your customer service,read next comment for initial contact
Everything was explained and done in a timely fashion
They do what they say and usually do it within the time allocated
See question one box
Sales team was good service department would put me off buying another BMW
I bought the car from the dealer (which is some distance from my home) as they had a pick up / drop off arrangement. This has now been stopped, and I a wasting time sitting in the show-room. Should have stuck with Mercedes.
Very courteous and helpful staff- Jenny
Booked X5 in for recall to change alternator bolts. Very impressed with the level of customer care, much superior to that which I received at Porsche Centre Portsmouth last week!
Excellent service from Kevin Diaper who is a credit to BMW and provided an extremely professional and friendly service throughout my purchase. He has kept me up to date with progress and made sure I have been happy at all stages. Thank you Kevin.
Have found it challenging getting courtesy car for the day on 2 occasions
Always a pleasure to deal with. The customer never feels rushed into anything, I usually deal with Lisa Doughty, all very nice welcoming people at Partridge.
All good they even did the job cheaper than the quote
Nothing was too much trouble and my expectations were exceeded.
When they cleaned my car it was .more dusty by the leather seats. I think it's kind.of somewhat old vacuum or not cleaned vacuum they have used.
Sympathetic to the impact on my lifestyle and work
Outstanding with competitive dealership pricing
Car not suffering from a repeat issue that was an extremely expensive fix, although showed the same symptom's.
Job done efficiently without fuss
I was thinking of changing my car for a mini. I went to the Mini showroom and looked at cars. The salesforce were talking at laughing with each other and I was completely ignored. After 8 minutes I left. I subsequently bought a Mini Cooper 2.0 S
Easy to deal with, super polite, efficient, absolutely no complaints. Just a great client experience
Purchasing a brand new car was a one off for us. We didn't feel that the experience was made special for us in any way. The car was just outside when we arrived and no unveiling. Sharon made it difficult to arrange a time to collect!
Quick and friendly
BMW took few days to download the code for the new car. Bad experience made a lot more acceptable by the professionalism of Paul Samways, the sales manager, without whom this deal wouldn't have gone ahead.
Efficient, helpful and as expected
The dealer (Partridge of Chandlers Ford) was good and professional and kept me informed when there were logistical delays, due to a late docking boat. They loaned me a car to keep me mobile during the delay. Andre Selwood, the Salesman, excellent!
Good deal on car. Post deal customer service was poor. Slow to respond.
Rob was very professional and understanding of my wants and situation
The salesman was excellent and recognised my needs and did everything he could to make me a happy customer.
The vehicle was not properly prepared