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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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I had a MOT, warranty work and health check completed last Thursday and Friday with seemingly no problems. I drove the car home in poring rain and on Monday I noticed the driver's side floor and rear driver's side floor were soaking wet!
As above everything was on time and all actions explained. Staff were very polite and attentive.
Was told appointment would be an hour. Took 2 hours+
The Service Advisors are always very helpful, polite and knowledgeable
The call centre who are remote of Partridge are not joined up. I tried to pass on messages that were not followed up on. The person I spoke to was vague and lacked knowledge. Partridge is good - the call centre is letting you down.
Very quick response
Nick Walke has been amazingly helpful in going above and beyond to ensure our car was fixed under warranty. Thank you
Friendly efficient service. No problems
Thank you Jenny for your customer service,read next comment for initial contact
It was carried out in an efficient and friendly manner
Please see my previous answer. The only way the poor service was turned around was by me physically visiting the service manager who is clearly very good - it is the team that has major issues however
They do what they say and usually do it within the time allocated
See question one box
Sales team was good service department would put me off buying another BMW
I bought the car from the dealer (which is some distance from my home) as they had a pick up / drop off arrangement. This has now been stopped, and I a wasting time sitting in the show-room. Should have stuck with Mercedes.
Booked X5 in for recall to change alternator bolts. Very impressed with the level of customer care, much superior to that which I received at Porsche Centre Portsmouth last week!
Very courteous and helpful staff- Jenny
Excellent service from Kevin Diaper who is a credit to BMW and provided an extremely professional and friendly service throughout my purchase. He has kept me up to date with progress and made sure I have been happy at all stages. Thank you Kevin.
Have found it challenging getting courtesy car for the day on 2 occasions
Always a pleasure to deal with. The customer never feels rushed into anything, I usually deal with Lisa Doughty, all very nice welcoming people at Partridge.
All good they even did the job cheaper than the quote
Nothing was too much trouble and my expectations were exceeded.
When they cleaned my car it was .more dusty by the leather seats. I think it's kind.of somewhat old vacuum or not cleaned vacuum they have used.
Sympathetic to the impact on my lifestyle and work
Car not suffering from a repeat issue that was an extremely expensive fix, although showed the same symptom's.
Outstanding with competitive dealership pricing
Job done efficiently without fuss
I was thinking of changing my car for a mini. I went to the Mini showroom and looked at cars. The salesforce were talking at laughing with each other and I was completely ignored. After 8 minutes I left. I subsequently bought a Mini Cooper 2.0 S
Easy to deal with, super polite, efficient, absolutely no complaints. Just a great client experience
What else is there to say?
My car was booked in for the second time for the same problem - first time result: No fault found. Fault continued: second result: faulty sensor but, of course not in stock. Took 3 days to finally correct fault and update mapping.
Sorted out problem
I broke down on Saturday and with no help at all from BMW I had to get the AA to recover the vehicle back to Partridge, when I phoned on Tuesday morning (it was a bank holiday weekend) you had no knowledge of even having my car.
Had to put car in twice before they solved the fault reported . Initial booking was changed by Partridge' Undertook an unnecessary MOT ......
Not much feedback on end of warranty inspection, service and MOT - maybe just that everything was OK
My problem has been temporarily solved but it's not fixed and the reason given - non compatibility with some DAB radio stations seems incredible
The manager is good
Professional attentive service as always
Great friendly service, nice place to stay -while-you-wait...
very helpful with resolving MoT issue and arranging access to car outside of working hours.
Exactly as expected
You still have the car this time and only half did a task last time so it must be completed now. Sending this request before the vehicle is even return is again poor management.
A prolonged effort to try and install a satnav upgrade which required a software upgrade and then another visit to investigate why the satnav update did not work.
In stature, I am very short, compared to the size of your mechanics. The seat position, height and steering wheel had been altered, but nothing had been returned to its original position. I struggled to drive home, apart from the seat's proximity .
Had no courtesy car at the time car not cleaned The was in for a week
Unable to provide a pickup and drop off service
£315 for oil change and pollen filter feels excessive for the work involved.
Job completed as to schedule
third time my car was scratched!
My car went in for its running in check and also to have replacement internal trims. The trims that were ordered were incorrect and now the right ones are on back order and no one has booked me in to get the right trims fitted. Car was not washed
Didn't know how much a service cost - said would call me back - still waiting! Didn't tell me that the other person i wanted to speak to was on holiday for a week either.
I had a number of things attended to, some were undertaken efficiently but the continuing problem with the ad blu are not resolved, and the lied it had been.
Courtesy car was a little scruffy and dirty inside. Parking is a real concern, and you are worried that your car might get damaged with very few tight spaces, and sales customers constantly in and out risking damage from doors and the like.
I have a Service pack that expired 30th June 2019. This April I had a Brake Fluid service band was told 3 times that this was part of the plan. When the work was completed I had a phone call to say regrettably the fluid service was no longer includ'
we got it sorted
The Sales person Kevin Diaper was very helpful.
Jennie was excellent with both cars and dealing with her was a pleasure. What is tedious is having to go through a booking in procedure that is more hassle than with a 5 star hotel for a week. I long for the days of a bloke with a pen behind his ear
Fixed problem ok
I wasn't not asked if I wanted to wait or leave the car- however when I arrived the receptionist said she would do what she could - but they were very busy. All was well and I collected my car within the hour.
Too long to wait for reoair
over priced spares, no collection service, long wait times for service, fault was fixed that was already under a recall & not done the first time. Phone call message not replied to, had to phone back.
My second issue was not resolved.
A bit pricey !
Good service, but unable to give cost of service that I was booking a couple of months ahead.
Great service, dealt with all issues
I am always slightly dissapointed with my experience at Partridge. I drive from 25 miles away and am always frustrated by the lack of parking for visitors, the manouevarability within the site itself. The welcoming staff are a positive though.
Good service, quick and easy to deal with. Forgot to get a quote from their bodyshop for me otherwise it would've been 5 stars
The reason for the low score is I found that you no longer do a collection service and I had to book six weeks ahead to get a courtesy car. I have spoken to your service manager about this already.
Do what they they say that are going to do
efficient and pleasant service whilst I waited and car returned beautifully cleaned
Very good service by pleasant and knowledgeable staff
Great service but pretty unimpressed with the loan car. (Diesel Mini)
Service was dealt with professionally
Booking procedure for car service courteous, Mistake made as car not booked in correctly and had stand my ground and seek alternative arrangements, ie car for the day whilst service was carried out, as car was booked in for larger service
Again nothing special offered.
I felt that some of the things I paid for in the service did not need replacing. They also suggested I may need new brake pads which were replaced a year ago by them
Lots of staff on front desk but not enough service engineers. Spend over an hour eating to door off / check my car in for the day. Staff were more interested in checking in people who were waiting rather than first come first serve basis.
Service at this dealer is always exemplary
Parking is a big issue and needs to be sorted out. It is un-nerving seeing others parking their cars.
All aspects of the service went to plan, from initial booking in to being taken back to the car on completion.
Let down by booking experience where MOT booked for Friday was cancelled on Tuesday but reinstated by Thursday.
Very satisfied but the service took 40 mins more than expected.
Very helpful and made sure car was delivered back on time.
Partridge appear to have done a good job repairing this very sick vehicle, staff were courteous and efficient, BUT I'm still awaiting a copy of the the repairing engineers handwritten fault notes please!
Customer parking is very difficult
What they promised they delivered
Took me 4 phone calls to manage to book it in and get a quote - people kept not calling back, arrived and I was not on the list.
Took my car into Partridge after spending over FORTY FIVE MINUTES on my mobile trying to contact the company which only happened when I contacted BMW Farnborough, the call I received by voice message was that they would MOT my car in house, and when
Excellent service from very understanding staff. Parking is an issue, even with staff out there to direct you, it's difficult to manouvre into tight spaces. It doesn't help, the dealer having built over existing parking spaces.
Nearly perfect apart from a mix up in when the car was to be MOT'd, causing a delay in my pick up time.
I am still chasing a remedial fix and my phone calls are not being returned.
Good deal on car. Post deal customer service was poor. Slow to respond.
The dealer (Partridge of Chandlers Ford) was good and professional and kept me informed when there were logistical delays, due to a late docking boat. They loaned me a car to keep me mobile during the delay. Andre Selwood, the Salesman, excellent!
Rob was very professional and understanding of my wants and situation
The salesman was excellent and recognised my needs and did everything he could to make me a happy customer.
The vehicle was not properly prepared
Most things explained properly but some thing appear to rely on signing on to BMW Direct online service before they become available. Some I have not yet been able to figure out how to get them on the system.
Very good salesman Carl Briggs, emails from other team member not answered quickly!
Completely satisfied with the price and the contact prior to delivery from the Sales Exec. Navigation hadn't been set up, so had to wait for code to be sent to me and additional cost to return the memory stick to the showroom, just a silly oversight.
Friendly, professional and efficient sales person (Sharon)
Ryan has been such a help throughout the whole thing, really helpful and a pleasure to do business with.
Every thing was carried as described
Excellent service, product and purchasing experience.
Jason Young was very good he kept me informed at all times. The only disappointing thing was that this was the first time when I bought a new car that i didn't get a bottle of bubbly!!
Jason was pleasant. He listened to us. He found a car already on the production schedule that we could configure to our exact requirements and we took delivery of it just over 4 weeks later.