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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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See above explanation. Service levels at partridge have dropped through the floor recently.
Good explanation of the work that was carried out.
Overall, good - but let down by inaccurate details regarding cost of service and the fact that they never even topped-up the windscreen washer fluid.....wonder what else wasnt done, when in the past, this was always done!?
The only let downs were the fact that the earliest date was 3.5 weeks after I called and that I would have to wait on site for a couple of hours (i.e. - no courtesy car available due to the type of service involved)
Friendly, professional and great communication which is very important to me
I booked service on-line at end of five-year service programme and was told all OK/free of charge. After arrival I was phoned to say work could not be done because of time/mileage, yet I declared mileage on-line and your records show service history.
Boot of car not cleaned
I raised a query regarding the coolant level as I had a message on the computer on 3 occasions in the preceding 10 days. Although I pointed this out, when the car was being handed back, this was not mentioned. no room to say more.
The service manager reviewed the work and at the end of the service clarified some questions had.
Only an MOT but excellent service
Generally the service from Partridge is excellent, however on the last visit I was not impressed. Reported issues were not looked into, courtesy car was a mini not the 3 series I was promised and I not had a call back about the issues not looked at.
Parking remains an issue and on arrival two apparent members of staff started filming my car, did not say why and when I questioned what they were doing I really did not get an answer. It felt like "if you don't like it go somewhere else"
problem not fully adressed
The centre is undergoing refurbishment and everything is a bit crowded at the moment
Everything carried out.
Problems not fixed and no follow up to arrsnge date to fix them.
and said info must be upstairs. Left Partridge in BMW organised hire car. Following day Partridge called to ask why they had the car, hard to believe!!!When I explained the service receptioist called back 10 minutes later to say info found.
It took an hour longer than I was told. Same comments as above.
I wasn't asked when I booked the service if I wanted a courtesy car so was left carless for the day (next time I will request at time of booking).
Health check at service came back green but car developed a drive train fault less than a week later. This turned out to be a defecting EGR valve. The engine sometimes lagged - this was mentioned prior to the service but no fault was found.
car is just out of warranty and I was told that the rear diff rubber mount needs replacing costing £690. assistant said theyd contact BMW to see if theyd do it for goodwill as it wasnt picked up on the end of warranty check. I havent heard back.
Not good as do t feels I was being treated fairly.
Feel that the management team in particular Russell Payton dont run the business properly. Leaving the team short whilst they take a day off isnt good enough, managers should be there at weekends especially if their team members are off sick.
Any issues with my car were told to me straight away and my car was ready in good time as well.
Very friendly, service was completed quicker than anticipated and lots of lovely biscuits available whilst I waited!
The service was carried out in the time scale suggested, the car remained nice and clean as I left it - what's not to be pleased with.
Good customer care from the staff that i was in contact with
It was efficient, and both faster and cheaper than I had feared.
I would have said completely but there was a small mark on the upholstery passenger side front which was not there when I left the car.
I was delighted with the service the only down side is I had lost all my radio clock and phone connections afterwards.
Efficient service but very expensive for what was effectively an oil change.
The garage provides a professional service. The customer is treated courteously with good communication on costs and work duration times. The service checks are useful.
Service done in an hour, all good. Dealership being renovated so will be good when done.
To be fair there is work ongoing at the centre but it was very cold there and I had my son with me...
Was told what was going on with my car
They carried out the work reasonably but didnt seem to look into all the work Id requested.Fairly long delays collecting car due to garage refurbishment
Most importantly I was kept informed of progress in fixing my car and didnt have to chase. A key aspect of good customer service.
Much better attention to the customer than competing BMW dealerships.
Not problems and very quick and easy. Kept be updated too.
Very professional and fairly good value
The service package that came with the car was two services over 5 year period or 50,000 miles, so what happens now?
All good, apart from a £1 coin that was in the cup holder being missing when I picked up the car.
I had to wait far too long (35 minutes) to drop off the car at a supposedly scheduled time. Never had a problem with the work done on the car.
Staff always very friendly and helpful and showroom very comfortable
Never possible to book your car in when phoning up. You always have to leave a message and await a call back. Insufficient number of courtesy cars available
Issue was remedied well.
Friendly, well informed staff.
Solved problem confidently.
All aspects of the relevant service were carried out and explained on collection of the car. My car is running very well indeed and for that I am extremely grateful.
Not a good experience on recent visit . Minor fixes on my car werent fixed as they should have been so ended up making 3 visits before it was finally fixed. Having said that I could not fault the attitude of the staff I dealt with.
The staff are friendly and professional and make me feel welcome.
As above. The whole experience of treating my wife to a supposedly qualitycars was totally spoilt.
Bmw assist dealt with my problem not partridge who was not interested
Because I had no reason to complain about anything.
See above, it took well over an hour to drop the car off. I then had to phone 5 times during the morning to see if the car was ready or find out any issues. No one called me back! Very different to the sales experience
Very good communication and service from Partridge especially from Jenny Marino who was dealing with the service of the vehicle
Service excellent....just seemed very expensive for an oil change
Car had an issue that has now been resolved by the dealership
Generally the experience was good, nothing exceptional, but good. I wasnt, however, impressed with the complimentary wash/vacuum - my car is now covered in spiralling, grit marks and scratches - whoever washes the cars needs some serious education
Staff attentive, gave progress updates, shame I had to go through BMW Emergency Service
Car was ready on time and this small service was done as promised
Lost the car, delays, lack of communication, faults with the car after i had collected it which it turns out were picked up during the inspection but not rectified!If this is the BMW experience it's nothing to brag about.
Service and mot fine, customer interaction below usual standard,
They just seam to do things right
Vehicle always performed well after serviceWhen there was a problem the service team immediatly phoned me.
As I have set out in the preceding question I am completely satisfied with allaspects of their attention.
You provided the incorrect bulb when added to service, then when I went to collect the right bulb you tried to charge me for the difference which I had not been made aware of.
Asked on drop off if the car could be ready to pick up earlier as my agenda had changed. Although nothing promised, you would endeavour to do so. The work did complete earlier, allowing me to meet my revised agenda.
Job done in time and the engineers have done a good job what can I say I am very happy with the service and I do trust the work they do on the car
A 45min brake fluid change took 3 hours. After 2 hours we had to request an update, we were reassured the car would be ready in 15mins. It took another hour. Various excuses that they were under staffed and were struggling with the specific system.
Would have been 1* but the receptionist seemed to be trying her best despite incompetence of others and poor processes. Once I explained to the man that was booking me in what had happened he also did his best to expedite things.
Failed to call me back after I telephoned with a query. This lead to me driving to Partridge to seek an answer to my question. Subsequently I had another query. I was told I would be called. Again no call-back, I had to ring. Obviously too busy.
Appalling customer service- I would actively discourage people from using this garage. I have had a really poor experience. Staff not passing on messages, nobody phoning back, unacceptable wait for appointment, and my car still isnt fixed 7 weeks on
I was kept informed at every stage of the car's service especially to be told my car had been washed and hoovered.
Always kept hanging around, everything takes a long time. After my last service car is telling me at start that Visual Inspection is overdue. was it done or not?
Service itself was good and timely, I just don't like the price.
When it comes to sales Partridge are unmatched. Jason Young was extremely helpful and helped me find the right car and migrate me over to it swiftly.
I cant answer with just 226 character,s why would you possibly want to restrict the wording for the valauable feed back were trying to give you. Who ever designed this webpage needs a reality check. i give up
It would be 5 / 5, but parking was a nightmare due to ongoing building works and I wasn't offered a drink while I was waiting, small points, but they make a difference.
Exceptional customer service. Polite and friendly team.
Bruce and Russell dealt with my complaint very promptly and positively but Russell was not able to established who at the garage had left the boot in the state it was in. I replaced the velcro myself and reinstalled the liner.
Smooth, pleasant and efficient service
Too many handovers - it took 20 mins to collect a car.
Timing of pick up and level of technical information was poor.
You were very helpful, flexible and accommodating.
We were not told before delivering the car that there was a recall. Then, later in the day, we were told that the recall couldn't be carried out the same day and that we would have to leave the car overnight without the benefit of a loan car.
I had to wait 1/2 hour when checking in because they couldnt find my records. They said they could squeeze me in but Id have to get a taxi home. Then they found my records and courtesy car assigned. Same problem when I picked up the car
Disappointed with the wait if half an hour despite having made booking 2 weeks ago. Initially my booking could not be located-eventually had to settle for a mini courtesy car which was not clean. Also told to wait another half hr on pickup.
The one issue I raised prior to the service was a problem with the radio. This was not fixed and is still an issue. If someone reads and responds to this then I will know that the survey process is not a wast of time. If not then i will not bother
Nice welcome quick service car wash wasnt that great and wasnt offered refreshments
Great service every time I go
Poor after sales service
very polite , courteous and professionalGreat customer service
Service itself was fine. Slight delay getting a courtesy car, and no notification that my car was ready for collection.
Cant fault it
There was a complete mess about my appt. I spoke about an error message regarding my tyre pressures not being read and the car was supposed to have its EWHC. Nothing done. Complaint to Tom Izett ignored.
The agent who dealt with me wasnt familiar with BMWs price promise for tyres. The fitting time was twice his estimate despite reserving a time with the tyre fitter.
Very nice people
Given wrong information regarding the service when initially booked. This means booking another appointment in the very near future.
Very efficient and professional
Initially well looked after but communication has been the biggest problem. One day I called main switchboard and my service manager 12 times between them. My service manager was new and had not been told he had a direct line until I told him.
Always helpful and professional.
Not pleased that many of the car settings not preserved. Still discovering eg type pressure not in PSI; Speed warning setting lost, Favourite kays all lost.....Surely any BMW service should backup all settings & restore. No warning on booking-in
Although the issue was resolved on the return of the vehicle it has returned - so not properly solved.
Every question I asked was answered with total confidence
I had reported a fault when I booked my car in for service and when I picked it up they couldnt find the fault but wanted to charge for diagnostics! The fault is still there and will need fixing however I will not be returning to Partridges as below
I was told how long the service would take and it was completed within a few minutes of the quoted time with all the information of the service given to me on completion
All work carried out within the stated timescale
It's a very minor point, but I was offered for my car to be cleaned while it was in for service, which I accepted but it was dirtier than it was when I left it. I suspect that it was because of the building work being carried out.
The lady who served me was quite rude, she was sighing at me, like she didnt have enough time for me.
The receptionist was vary helpful and went out of her way to solve the scheduling problem and got my car in for repair. With out much help from the service team
Difficult to access a curtesy car which delays service.Always promise to wash car and then do not.Prior visit saw me invoices for incorrect amount.
The only thing was the car given to me when mine was in for a service was not clean inside and very dusty
I have rated the service experience as a 5.My experience of one of your neighbouring businesses leaves little to be desired when I was accused of parking in their car park, which I didnt, then basically verbally abused by their receptionist
Everything done well and with a friendly team
Service finished quicker than expected. Loan car was good.
Complimentary car wash
Robert Palmer has been absolutely very helpful in guiding and choosing the right model. He has been very kind, helpful, and patient during the whole process. His attitude and professional approach has been very motivational for me.
Everything was great, excellent customer service
Excellent and very quick
Very good service from all
Showroom going through full refurbishment, sure will be far better when fully completed
very unhappy on the service provided, will never purchase from this dealer again.they either not respond or respond late to emails or phone calls,
Swift purchase and helpful staff
Everything was a smooth process and Matt the salesman was fantastic to work with to buy the car. All staff I spoke to at Partridge were very polite and helpful.
Kim was very helpful but not pushy.
Sharon was friendly , knowledgable and really cared that I was happy all through the process
All the staff were very polite and attentive especially Sharon Webster.The centre is undergoing a refurbishment but the staff were still customer focussed, the only issue I have had is with the service department.
I am a motability customer and was taken through the whole process with great care and understanding of my needs. I tried different cars in the range and given the time needed to arrive at the best solution.
Kept informed throughout process by phone calls and emails. No pressure from salesman. Got a good deal.
The sales person was polite, professional and punctual and we soon reached an acceptable deal for the new vehicle.
Very helpful and personal service
Because from strat to finish BMW patridge have made this experience smooth, exciting plus also if feels like it's my first car all over again.it always has not been like this, most salesman/ women are always trying to rush you.
I must thank Lisa Doughty for a highly professional and friendly customer experience, she made the car buying process a complete joy, listening to my requirements and allowing me to make my own choices. She is a true asset to the team and company.
Rob Palmer, sales person, dealing with my purchase was informative and promptly responded to any queries I had and he made the whole experience an enjoyable process
The whole experience was completed with the minimum of fuss including the handover which was amazingly undertaken within 40 minutes of our arrival allowing us to drive home with total peace of mind
It was a quick and efficient delivery.
Good tour of the vehicle, explanation of features etc. Just missed the finishing touches weve had at Mercedes or Audi where car is uncovered in special garage.
The car was ready, clean and sitting right out the front of the showroom ready for collection. Jason then talked me through all of the key functions of the car before I left.
Smooth professional service from start to Finnish
I did have a couple of hiccups with the new vehicle during the purchasing and shortly after delivery was taken. These were all satisfied with great communication throughout.
Could not fault the service I was given in any way. Everything that I was promised was delivered. Pleasure to deal with.