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ABOUT PARTRIDGE OF HAMPSHIRE BMW.

Find out more about what we do and our team.

Explore the dealership

Partridge of Hampshire

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.

Meet the team

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Toby Partridge

Managing Director

Mark Bray

Head of Business

Dean Brooks

Aftersales Manager
  • Department BMW Service

Bruce Charman

Aftersales Project Manager
  • Department BMW Service

Shaun Fay

General Sales Manager
  • Department BMW Sales

Sam Richardson

Used Car Sales Manager
  • Department BMW Sales

Glenn Cranmer

BMW Retail Manager
  • Department BMW Sales

Shaun Heaton

BMW Retail Manager
  • Department BMW Sales
Stuart Gardener - Retail Manager

Stuart Gardener

BMW Retail Manager
  • Department BMW Sales

Lisa Doughty

BMW Sales Executive
  • Department BMW Sales

Matt Piskorz

BMW Sales Executive (Motability)
  • Department BMW Sales

Jason Young

BMW Sales Executive
  • Department BMW Sales

Phil Rastrick

BMW Sales Executive
  • Department BMW Sales

Kevin Diaper

BMW Sales Executive (Motability)
  • Department BMW Sales

Sharon Samways

BMW Sales Executive (Motability)
  • Department BMW Sales

James Fields

BMW Genius
  • Department BMW Sales

Chris Toope

BMW Sales Executive
  • Department BMW Sales

Robert Palmer

BMW Sales Executive (Motability)
  • Department BMW Sales

Raj Singh

BMW Sales Executive
  • Department BMW Sales

James Harris

BMW Sales Executive
  • Department BMW Sales

Ryan Weston

BMW Sales Executive
  • Department BMW Sales
Andy Marck

Andy Marck

BMW Sales Executive
  • Department BMW Sales
Paul Samways - Sales Executive

Paul Samways

BMW Sales Executive
  • Department BMW Sales

Raj Singh-Aulkh

BMW Sales Executive
  • Department BMW Sales

Glen Fletcher

BMW Sales Executive
  • Department BMW Sales

Ashleigh Worrall

BMW Sales Executive
  • Department BMW Sales

David Clifton

Corporate Operations Manager
  • Department BMW Corporate Sales

Terry Leon

Corporate Sales Manager
  • Department BMW Corporate Sales

Peter Norris

Corporate Sales
  • Department BMW Corporate Sales

Gerry Ayles

Corporate Sales
  • Department BMW Corporate Sales

Abbie Goodchild

Corporate Sales
  • Department BMW Corporate Sales
Emma Short - Corporate Relationship executive

Emma Short

Corporate Sales
  • Department BMW Corporate Sales

Ashlin Potter

Corporate Relationship Executive
  • Department BMW Corporate Sales

Stephanie Morley

Corporate Relationship Executive
  • Department BMW Corporate Sales

Claire Barnard

Concierge
  • Department BMW Service
Victoria Taylor

Victoria Taylor

Concierge
  • Department Service
Ingrida Waller - Concierge

Ingrida Waller

Concierge
  • Department BMW Service

Lauren Water

Concierge
  • Department BMW Service

Louis Thompson

Workshop Control
  • Department BMW Service
Nick Walke - Service Team Leader

Nick Walke

Service Reception Manager
  • Department BMW Service

Tom Izett

Service Advisor
  • Department Service

Gabriella Le Moigne

Service Advisor
  • Department BMW Service

Jenny Marino

Service Advisor
  • Department BMW Service

Mandi Eccles

Service Advisor
  • Department BMW Service

Georgie Salmon

Service Advisor
  • Department BMW Service

Harriet Stokes

Service Advisor
  • Department BMW Service
Susan Whitley - Service Advisor

Susan Whitley

Service Advisor
  • Department BMW Service

Antonia Saunders

Service Advisor
  • Department BMW Service

Ian Summers

Retention Specialist
  • Department BMW Service

Neil O'Donovan

Parts Manager
  • Department BMW Parts

Richard Byham

Parts Supervisor
  • Department BMW Parts

Neil Baker

Parts Advisor
  • Department BMW Parts

Ioan Scurtu

Parts Advisor
  • Department BMW Parts

Daniel Illsley

Parts Advisor
  • Department BMW Parts
Martyn Kingswell

Martyn Kingswell

Bodyshop Administrator
  • Department Bodyshop
Neil Pettit - Senior Bodyshop Advisor

Neil Pettit

Senior Bodyshop Advisor - VDA
  • Department Bodyshop

Lauren McArthur

Assistant Bodyshop Manager
  • Department Bodyshop

Kevin Harris

Bodyshop Parts Advisor
  • Department Bodyshop

Harry Carter

Bodyshop Workshop Control
  • Department Bodyshop
Michala Harvey

Michala Harvey

Retention Manager
  • Department Contact Centre
Rhonda Boyle

Rhonda Boyle

Customer Contact Advisor
  • Department Contact Centre
Hollie Brown

Hollie Brown

Customer Contact Advisor
  • Department Contact Centre
Lauren Evans

Lauren Evans

Customer Contact Advisor
  • Department Contact Centre

Izabela Lazi

Customer Contact Advisor
  • Department Contact Centre
Nickola Smith

Nickola Smith

Customer Contact Advisor
  • Department Contact Centre

OUR CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Lost the charging cable of our PHEV, therefore we couldn't charge it for 2 days until found. Didn't valet inside the car as Vacuum broken (poor excuse).

Service

I have been looked after brilliantly by both Antonia and Jenny - fantastic levels of service and customer care. My new BMW is in very good hands with Partridge BMW.

Service

The price was too high. We asked the lady on reception for a monthly breakdown plan for the next service which is a big service. She was unable to give it to us on the day and failed to send it by email in the following days. Still waiting.

Service

The problem with my car seemed to be fixed for a short time but unfortunately hadn't been completely resolved

Service

After a full car service I was expecting the car to be washed, but I was disappointed that it wasn't, for this reason only I am giving this score.

Service

Everything went smoothly and pleasantly. I can only assume workdone properly

Service

The work on the car was completely satisfactory but I was not happy that my French (ie: EU) licence made it impractical to have a courtesy car. I will need to take this into account when I next need service as I am able to go elsewhere in the UK.

Service

As mentioned in my previous answer the customer service was good, i felt like i wasn't just another customer and that my needs where valued. Only disappointment was the lack of a full tank of fuel that was promised when i picked my car up.

Service

I still think that the customer contact from the Service personnel is too slow after you have been invited to "take a seat" by the receptionist. Just sitting there for 9 minutes waiting for a Service Rep. to make contact is not acceptable.

Service

Quick and helpful staff from the moment I pulled into the site, with help parking.

Service

I was kept informed and knew exactly what was happening

Service

All went OK and Georgie in the service dept was very helpful. A separate item with Partridge's body shop didn't go well at all, but that is not what this particular survey is about.

Service

Service team were very efficient. Booking the service now appears to be done through an external company and they were vague about when I could collect the car which wasn't great.

Service

In and out, with no fuss

Service

Customer service and communication was great. The girl I had was very good. Only down side was the courtesy car wash I was given. It was a lovely gesture but when I got home and saw how badly it was done, I had to go and pay for it to be done again

Service

Great service but prices are too high

Service

It was a straightforward job, but faster and cheaper than I was expecting.

Service

All of the staff I talked to were helpful and friendly

Service

Staff friendly and helpful - kept advised of progress

Service

I had to return car for the service interval reminder to be reset. The service sheet showed this had been done, but it had not

Service

Issues identified, but not rectified - and now worse than before. The intention was to get this sorted out while the vehicle was still under warranty - but I was dismissed without a satisfactory conclusion. The value of the vehicle is impacted.

Service

Easy and smooth

Service

The car had a software update due to BMW recall. I was not informed at the time that in undertaking this procedure it would wipe out all the preset settings, these should have been backed up and reinstalled. It took me over an hour to reset the car.

Service

Very happy with service in particular Paul Samways was a pleasure to deal with. Dropped one star as car could have been better prepared before collection, it needed another clean once I got it home and removal of waxy substance on door sills etc

Service

Very good service the right people at the right place to work

Service

Mandi and the technical team could not do enough to help.

Service

See answer no 1. Plus comfortable seating and a coffee while I waited (I was early)

Service

While reception and Service Advisor were very helpful, I was extremely frustrated that the car went in to have a simple spurious service message removed and came out with a catalogue of new faults.

Service

My car was only booked in for a MOT but they had hoovered and cleaned my car on collection

Service

Kept up to date on status of service and MOT. Car lovely and clean when I picked it it. Treated like a valued customer

Service

Pleased with the service from Partridge, very professional welcoming staff, great communication. Couldn't be more helpful.

Service

Again, kept informed and car cleaned

Service

There are more things still wrong than those fixed. Yes, the Oil Service, indicator and the EXTORTIONATELY priced wheels and tracking. All the intermittent faults that I pointed out would need to be repeatedly checked MANY (30+) times to find? NO.

Service

Fast and efficient drop off and pick up. Good comms using chat tool

Service

Although no fault of salesman it was frustrating to find that it wasnt covered by service plan

Service

Well done to all. Especially Georgie.

Service

Service is always good, and service advisor excellent - but parking difficult

Service

Excellent service from garage. Kept me informed on progress on car and did job as swiftly as possible.

Service

Constant communication updates - fully informed on cost and time

Service

All ran smoothly, no problems encountered

Service

In addition to the service there is a software issue. This was not rectified and I was not informed which means the vehicle has to come back again.

Service

Needed vehicle by 4pm as had to arrange a lift to Partridge received a call and went to collect....the only problem I encountered was the Lady dealing with my car had disappeared on my arrival so had to wait for at least 15 mins until she was found

Service

Did not cure the problem despite doing without the car for a day and having to pay for a taxi to collect car

Service

From numerous errors in the financing process, to unfulfilled sales commitments and the car falling short of what I would expect from a

Service

The work started on time. It took approximately the time I was told it would take

Service

Contact instigated by Partridge in first instance (telephone) saying oil service due and also a recall for rear lights. Service was not due and could not be done under terms of service package. Delay at pick up - car ready but no staff available

Service

As I said the customer service has been second to none, thank you Antonia. You will never know what impact you have had on a valued customer such as myself and my family.

Service

See previous answer. The service was fine, communications ok. Just the expectations incorrectly set

Service

As always, Partridge service was prompt, polite and efficient. 100%.

Service

They didn't try hard enough to get me a refund from BMW over an issue that simply should not have happened in a 4-year-old car. It came back dirtier than when it went in.

Service

All good

Service

They are polite and helpful

Service

Hassle free - no problems - you kept in touch.

Service

The customer service has deteriorated in the last couple of years, very coorporate attitude based on an inflexible system which isn't tailored to individual need.

Service

I went to Partridge of Hampshire with one problem, and they ran a series of diagnostic tests to ensure all the relevant parts of the car were in order.

Service

Everything completed to our satisfaction.

Service

I was rather disappointed to have to speak to the Service Manager the next day after the recall service to inform him that I had a one pound coin in the coin tray missing. I explained the reasons for my call and he thanked me for informing him.

Service

Zero communication about issues and shockingly poor record keeping of what was agreed. Constantly having to explain the same issue over and over.

Service

Sales staff like Kevin Diaper always willing to listen

Service

The service was carried out quickly and efficiently.

Service

Did the job quickly

Service

Everyone I spoke to were pleasant.

Service

It is very inconvenient returning a car to BMW under a product recall. It takes up a lot of time and i don't feel that BMW are very supportive in this instance.

Service

Finished my service on time

Service

They took the time to listen to my requirements and applied them. It is always good when people take the time to listen and follow the needs of the customer.

Service

Very slick service, good communication throughout - dropped me off and picked me up as needed.

Service

BMW kept me totally informed during my service.

Service

They are all helpful and friendly. It is quite a pleasant experience, even though you are paying.

Service

Friendly staff

Service

I didn't give a full score as whatever was used to clean our windscreen made it smear very badly. When going to work in the morning, it was still dark and it was very difficult to see through the windscreen. Was quite dangerous

Service

The air intake screw tightness was so loose that the tube had fallen off the manifold that the engine wasn't getting air to the turbos. Lack of power when driving a couple days after the service.

Service

A minor problem reconnecting my phone to the car which was speedily resolved

Service

Easy drop off & courtesy car collection. Friendly service - good interpersonal skills.

Service

Antonia who has dealt with my car, was nothing short of excellent. She kept me up to date at every opportunity and explained everything succinctly too.

Service

First class service from the salesman Kevin Diaper! Having had problems with the lack of service provided by another BMW garage; through his professional, knowledgeable, helpful and friendly approach, Kevin was able to restore my faith in BMW

Service

Very friendly staff when arriving to drop off my car. I was sent someone else's video of their car and details. I was also called to be advised to collect my car and the person called me by someone else's name. Usually a better service.

Service

Great professional, friendly service

Service

I asked them to check for possible damage to the underside of the vehicle following a grounding. This was apparently not checked. On enquiring I was assured there was "no problem" but later checking by myself did indeed reveal a damaged area.

Service

Service on the day was good and timely

Service

Tom was superb, good communication, polite.

Service

I was very satisfied with the work they did on my car.

Service

excellent communication this time around...compared to november 2018.

Service

When I did have a question the answer was honest and helpful!

Service

They look after my car well

Service

I had nothing to complain about, if I had I would not from past experience, have been invited to take part in your survey.

Service

Resolved the problem with our car

Service

Front windscreen washers had been disconnected, to replace a filter I think, so I had to return the next day to get this resolved, which the team did very promptly I have to say.

Service

Service was fantastic. The service agent was patient and understanding throughout.

Service

Much improved on the last service, easier to book in, not too long to wait, car was ready when expected/advised, Georgie was very helpful/efficient. Just a little confusion over the Oil service times, originally was advised it was a sit and wait....

Service

Again I was told when the car came into the country and all the information through out the delivery.

Sales

All very good

Sales

Car was delivered on time and exactly as ordered. The omission in the "spec" was down to me...

Sales

Main Sales Repwas very helpful and efficient, unfortunately for me he went on paternity leave during manufacture and delivery time. Communication while he was absent was Very poor

Sales

As the reasons above and the team were great.

Sales

The centre always kept me informed throughout the process and did everything they could to meet my needs and target price.

Sales

The salesman Jason Young was very professional and extremely helpful during the whole process. He was by far superior to other salespeople from different brands that we dealt with and it was a big factor in my choice of vehicle

Sales

They dealt with us fairly, were price competitive, and we got what we wanted.They have told us a number of times that if we have any issues, particularly with the car set up that we can bring it back.

Sales

I would have expected much more co-operation from staff

Sales

Just a very minor point but the salesman promised me a full tank of petrol but on collection of car the tank was only half full approx. This was sorted and filled up to my satisfaction

Sales

Good staff, efficient, direct but also friendly enough to have general conversation. A human face, which is annoyingly vacant in many companies nowadays.

Sales

As I said in above everything was 1st rate

Sales

I would have liked to have more time for a one to one to learn about connected drive and how to maximise hybrid driving

Sales

All Excellent

Sales

people very helpful and felt very comfortable

Sales

Kevin Diaper was excellent throughout the transaction

Sales

Couldn't have wished for better service.

Sales

the car was available when promised and the collection process efficient

Sales

The hanodver itself and manner was very professional. My one let down was the fact that i had ordered several extras from the BMW shop to be added, for example a roof rack for 2 bikes, and these were not fitted or even supplied on the day. I now need

Sales

Outstanding service and product

Sales

The staff were attentive and helpful both during the purchase and afterwards with the problems referred to above.