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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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a new car with a defect. received and driven away on 12th December 2018. fault reported on 17th December. resolved on 5th February 2019. is this satisfactory?
Excellent service allround.
While I acknowledge that it is not possible to be perfect all the time, the efforts to resolve the issue were poor and took much chasing up and several dayto address. When I elevated the issue to the Service Manager it was resolved within 24 hours.
Sharon Webster went out of her way to accommodate me and everything about the experience will lead me back to Sharon and Partridge for my next car.
Because of Nick the new Manager - he listened and looked for solutions and made me feel valued as a customer - staff were pathetic !!
Good experience, but problem has recurred
I have to say that Jon Hussey at Patridge is an amazing ambassador for BMW. He made me and my partner so welcome, made the process of buying a car so easy, and his after sales service is second to none. Thank you Jon
Lack of ability to contact the responsible person
The service was fine but the experience was trying, as explained below
Work was but would have liked a courtesy car.
Poor showroom experience but undergoing refurb Really shabby in meantime
I was disappointed with the fact that I tried to contact and speak to the service team about my service experience 6 times and no one has contacted me back.
Layout changed - keys are taken from you on arrival, shown to a separate room. No opportunity to speak to your service manager. It was very much a case of out of sight out of mind. 90 minute waiting service took 150 minutes without updates.
The work was done within the time specified
Good service competently delivered at a fair price.
Took 2 attempts to get the car booked in and on both occasions limited flexibility to be taken home whilst car was being repaired (despite 2+ weeks notice). When booking they failed to confirm the time of the booking and hence I arrived 2 hrs early.
Being an older driver, in my younger days I would do my own servicing, on cars much less complicated. Modern cars more sophisticated and comfortable, I appreciate driving away in a clean car, knowing it has been checked and serviced.
Showroom in middle of an upgrade
The gentleman in the service department very good.
I was managed - from end to end - the process was explained and I was respected as a customer and a loyal BMW owner
I booked in for a service and MOT on the 19th December. However BMW had only completed the MOT. I was offered no apology or discount and also this meant that I had to come in the next day. Which meant I missed another mornings work.
Technically the work was fine, but the overall experience is not. Parking is impossible. There wasn't anyone at reception apart from the queue. When you phone, you never get put through successfully and they take too long to return the call.
very pleasant experience
Price is much too high. Local garage will do the same service for £78 less.
Very professional team. Service was carried out as required but the car was handed back without a wash, despite this option being selected when the car was dropped off.
Having booked the car in some time in advance with two faults to rectify in addition to routine servicing, almost no time was dedicated to the repair of the faults. This has necessitated a further visit to the dealership and wasted time.
Put the car in at 15,000 miles for a service.When I start up in now shows next service due at 11,000 miles or Jan '19Which means I've got to bring it back.
The service was completed in the end but they kept my car in overnight which I was not advised until I called up at 4pm to find out so I was never kept updated and so I could not get to work the next day. I was not even offered a courtesy car.
Service was competed in correct time frame, staff were courteous and friendly, I received a helpful video after the service highlighting advisory issues with my vehicle.
My car went through the service very smoothly and I found staff very courteous and pleasant
All was done on time and car cleaned
No problems with procedures
Fault with the car and update of recall work took longer. Other than that great carNoisey with all the work going on!!
Very efficient and very friendly
Even after changing the amount still had pay more when I went to pay the bill
Quick & very friendly
The car came back clean and apparently everything had been done on the car which was necessary. Only for the ad blue emergency light to come on within 2 days. Which I rectified myself as Partridge fully booked up to Christmas
Everything happened as it was suppose to without any hassle.
the Only reason for a 4 was that there wasnt much choice of cars within our price range, maybe due to the refurbishments going on.
Refurb going on. Coffee and cake were nice. Had to ask for update on service timing.
Unhappy with the secondary issue of the computer system in the car going down and being unable to be fixed for 2-3 weeks - unacceptable
Always friendly, helpful staff. No wait time.
did not fulfill promise
work completed and car washed and returned in good order
Adequately carried out, however disappointed to have adblue warning light come on during return journey, perhaps levels could of been checked.Courtesy clean very shoddy.
Same answer as above - the texts and call before the date made sure I new that you were expecting me on the day arranged.
Really poor service. Honestly won't be using Partidge ever again. Has actually put me off BMW. And all over being charged £3.20 for a CR2032 battery for key fob just so I could get home. It was working fine when I handed car in as well.
From meet and greet to departure they make you feel welcome and courteous.
The service advisor understood my position as a customer and did everything he could to resolve to problem
I have given a more positive rating because the team drove my car back which I thought was fair.
My latest car was stalled on 27/11/18 evening while I was driving and I was hit on the rear by the car behind me .I took the car in partridge to find out the reason of stalling the car .service people asked me to contact the insurance company .
Very good service and communication was good. Only minor point was I had a recommendation to replace the two rear tyres but you didnt have them in stock and when I went elsewhere they noted unusual wear on the front tyres as well which not picked up
Always perplexed at the no. of service desk, but the lack of staff! Concerning that if you have so many desk - either allot of issues with the cars or just a large volume of BMWs on the road!
Proactive with BMW to resolve the fault in the Connected Drive
Recently service reception have been very poor, promising to phone back but not responding. A simple job of changing to winter tyres took several weeks to arrange. Going and waiting at the garage premises not a good experience.
Customer service from Partridge was very good. In particular Richard and the technician who worked on my car were very personable and explained all of the details of the work carried out on my car. I'm less satisfied with BMW's fix for my car's issue
As far as I know, required work was done satisfactorily although car went into limp mode for a short time the day after. Now Ok, second time car has done this for no apparent reason.
Everything about the actual service carried out was fine but communication about the time the car is ready could be improved and collecting the key is a bit time consuming.
Showroom undergoing refurbishment.
A partial frustration is that a customer seems to be allocated his/her advisor. However, if he/she is busy at service pick up, the customer has to wait, even when other advisors (at least appear) without a customer.
I wasnt offered a courtesy car. Once at Partridge, service was excellent. Staff were very attentive and helpful.
Good explanation of the work that was carried out.
The only let downs were the fact that the earliest date was 3.5 weeks after I called and that I would have to wait on site for a couple of hours (i.e. - no courtesy car available due to the type of service involved)
See above explanation. Service levels at partridge have dropped through the floor recently.
I booked service on-line at end of five-year service programme and was told all OK/free of charge. After arrival I was phoned to say work could not be done because of time/mileage, yet I declared mileage on-line and your records show service history.
Friendly, professional and great communication which is very important to me
Only an MOT but excellent service
I raised a query regarding the coolant level as I had a message on the computer on 3 occasions in the preceding 10 days. Although I pointed this out, when the car was being handed back, this was not mentioned. no room to say more.
Everything carried out.
Problems not fixed and no follow up to arrsnge date to fix them.
and said info must be upstairs. Left Partridge in BMW organised hire car. Following day Partridge called to ask why they had the car, hard to believe!!!When I explained the service receptioist called back 10 minutes later to say info found.
It took an hour longer than I was told. Same comments as above.
Parking remains an issue and on arrival two apparent members of staff started filming my car, did not say why and when I questioned what they were doing I really did not get an answer. It felt like "if you don't like it go somewhere else"
The centre is undergoing refurbishment and everything is a bit crowded at the moment
problem not fully adressed
I wasn't asked when I booked the service if I wanted a courtesy car so was left carless for the day (next time I will request at time of booking).
All staff knowledgeable and happy to help
Time delays on getting the new vehicle meant it wasn't here in time for Christmas.For some reason this survey wont let me continue unless I move my score from 4 to 5!!! That is unacceptable and makes the survey a farce
All expectations met.
Good deal, minimul fuss.
Professional, friendly service from start to finish
Showroom a bit chaotic due to changes and therefore a little disorganised. Didnt feel as valued.
I would have said so if I wasn't satisfied, the cars are not inexpensive
Professional and friendly service throughout the process
fantastic customer service everything went to time and attention to detail was brilliant
No problems or issue at all
Arrived before due date and professional knowledgeable staff
I cannot fault Partridge BMW; they were excellent. Sharon Webster took me through the process in its entirety. Guided me thought the initial car build, the extras and then financing. A thoroughly excellent service.
Mostly very satisfied, but there were problems with Trackstar, BMW Assist and other little issues where I was not totally happy with the way things were handled.
Very competitive offer, kept in contact throughout the process
Very friendly and professional service. All questions answered. Guided through the process.
The new improvements being made will make the center great
This was mainly due to the excellent salesman,Matt Piskorz,always very helpful and available to help with any problem.
I cannot fault the car salesman Robert Palmer. However the car was delayed in delivery. I believe it was thought to be available but when it came to being available to me it was somewhere else in the country.
Everything was great, excellent customer service
Robert Palmer has been absolutely very helpful in guiding and choosing the right model. He has been very kind, helpful, and patient during the whole process. His attitude and professional approach has been very motivational for me.
Excellent and very quick
Very good service from all
Showroom going through full refurbishment, sure will be far better when fully completed
very unhappy on the service provided, will never purchase from this dealer again.they either not respond or respond late to emails or phone calls,