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ABOUT PARTRIDGE OF HAMPSHIRE BMW.

Find out more about what we do and our team.

Explore the dealership

Partridge of Hampshire

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.

Meet the team

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Toby Partridge

Managing Director

Bruce Charman

Aftersales Director
  • Department BMW Service

Shaun Fay

General Sales Manager
  • Department BMW Sales

Steve Wagner

BMW Sales Manager
  • Department BMW Sales

Sam Richardson

Used Car Sales Manager
  • Department BMW Sales

Glenn Cranmer

BMW Retail Manager
  • Department BMW Sales

Shaun Heaton

BMW Retail Manager
  • Department BMW Sales
Stuart Gardener - Retail Manager

Stuart Gardener

Retail Manager
  • Department BMW Sales

Lisa Doughty

BMW Sales Executive
  • Department BMW Sales

Carl Briggs

BMW Sales Executive
  • Department BMW Sales

Matt Piskorz

BMW Sales Executive
  • Department BMW Sales

Jason Young

BMW Sales Executive
  • Department BMW Sales

Phil Rastrick

BMW Sales Executive
  • Department BMW Sales

Kevin Diaper

BMW Sales Executive
  • Department BMW Sales

Sharon Webster

BMW Sales Executive
  • Department BMW Sales

Andre Selwood

BMW Sales Executive
  • Department BMW Sales

Chris Toope

BMW Sales Executive
  • Department BMW Sales

Robert Palmer

BMW Sales Executive
  • Department BMW Sales

Raj Singh

BMW Sales Executive
  • Department BMW Sales

James Harris

BMW Sales Executive
  • Department BMW Sales

James Hall

BMW Sales Executive
  • Department BMW Sales

Ryan Weston

BMW Sales Executive
  • Department BMW Sales
Paul Samways - Sales Executive

Paul Samways

Sales Executive
  • Department BMW Sales

Ashleigh Worrall

BMW Genius
  • Department BMW Sales

David Clifton

Corporate Operations Manager
  • Department BMW Corporate Sales

Terry Leon

Corporate Sales Manager
  • Department BMW Corporate Sales

Peter Norris

Corporate Sales
  • Department BMW Corporate Sales

Gerry Ayles

Corporate Sales
  • Department BMW Corporate Sales

Gabriella Le Moigne

Corporate Sales
  • Department BMW Corporate Sales

Sallyann Tanner

Corporate Sales
  • Department BMW Corporate Sales

Abbie Goodchild

Corporate Sales
  • Department BMW Corporate Sales
Rebecca Isted - Corporate Sales

Rebecca Isted

Corporate Sales
  • Department BMW Corporate Sales

Claire Barnard

Concierge
  • Department BMW Service

Amanda Allingham

Concierge
  • Department BMW Service

Louis Thompson

Workshop Control
  • Department BMW Service
Nick Walke - Service Team Leader

Nick Walke

Service Team Leader
  • Department BMW Service

Tom Izett

Service Advisor
  • Department Service

Jenny Marino

Service Advisor
  • Department BMW Service

Amanda Eccles

Trainee Service Advisor
  • Department BMW Service

Paul Davies

Service Advisor
  • Department BMW Service

Harriet Stokes

Service Advisor
  • Department BMW Service
Susan Whitley - Service Advisor

Susan Whitley

Service Advisor
  • Department BMS Service

Neil O'Donovan

Parts Manager
  • Department BMW Parts

Richard Byham

Parts Advisor
  • Department BMW Parts

Neil Baker

Parts Advisor
  • Department BMW Parts

Ioan Scurtu

Parts Advisor
  • Department BMW Parts

James Fields

Parts Advisor
  • Department BMW Parts

Daniel Illsley

Parts Advisor
  • Department BMW Parts

Richard McArthur

Bodyshop Manager
  • Department Bodyshop
Neil Pettit - Senior Bodyshop Advisor

Neil Pettit

Senior Bodyshop Advisor - VDA
  • Department Bodyshop

Lauren McArthur

Bodyshop Advisor
  • Department Bodyshop
Liam Hull - Bodyshop Advisor

Liam Hull

Bodyshop Advisor
  • Department Bodyshop

Kevin Harris

Bodyshop Parts Advisor
  • Department Bodyshop

Harry Carter

Bodyshop Workshop Control
  • Department Bodyshop

OUR CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Again nothing special offered.

Service

I felt that some of the things I paid for in the service did not need replacing. They also suggested I may need new brake pads which were replaced a year ago by them

Service

Lots of staff on front desk but not enough service engineers. Spend over an hour eating to door off / check my car in for the day. Staff were more interested in checking in people who were waiting rather than first come first serve basis.

Service

Service at this dealer is always exemplary

Service

Parking is a big issue and needs to be sorted out. It is un-nerving seeing others parking their cars.

Service

All aspects of the service went to plan, from initial booking in to being taken back to the car on completion.

Service

Nobody's perfect

Service

Let down by booking experience where MOT booked for Friday was cancelled on Tuesday but reinstated by Thursday.

Service

Partridge appear to have done a good job repairing this very sick vehicle, staff were courteous and efficient, BUT I'm still awaiting a copy of the the repairing engineers handwritten fault notes please!

Service

Very helpful and made sure car was delivered back on time.

Service

Customer parking is very difficult

Service

Very satisfied but the service took 40 mins more than expected.

Service

Courteous staff

Service

Took my car into Partridge after spending over FORTY FIVE MINUTES on my mobile trying to contact the company which only happened when I contacted BMW Farnborough, the call I received by voice message was that they would MOT my car in house, and when

Service

Took me 4 phone calls to manage to book it in and get a quote - people kept not calling back, arrived and I was not on the list.

Service

I am still chasing a remedial fix and my phone calls are not being returned.

Service

Nearly perfect apart from a mix up in when the car was to be MOT'd, causing a delay in my pick up time.

Service

Excellent service from very understanding staff. Parking is an issue, even with staff out there to direct you, it's difficult to manouvre into tight spaces. It doesn't help, the dealer having built over existing parking spaces.

Service

What they promised they delivered

Service

I love the car but service fault work still is not sorted so feeling unhappy and communications with dealer has got worse since the changes.

Service

When I drove home after picking up my car warning lights came on that my tyre pressures where low and I should stop driving. I went to the nearest petrol station and found there was nothing wrong.

Service

Good customer service with understanding of issues

Service

Harriet was very good at keeping in touch so wasn't on me to chase.

Service

I am still waiting for my replacement white leather armrest which was ordered in July 2018 under warranty.

Service

Job appears to have been done satisfactorily, but I was kept waiting significantly longer than had been suggested when the appointment was made for this while-I-wait appointment. The delay appeared to be due to workshop overload.

Service

No issues at all

Service

No after sales service. Bits falling off the car after it has been serviced. Advised to replace tyres at an over inflated price when, in fact, they did not need to be replaced. Need we say more!

Service

nick walke has a thankless task of dealing with issues. you have too much trade going through you dealership, you cannot even park a car in the car park as its always overfull.

Service

Service was slightly delayed in completion and loan car collection arrangements were not entirely clear, otherwise, I was kept well informed.

Service

Great deal and great service

Service

Offered a 'service while you wait' on booking. Checked in at the correct time but it took 45 minutes before taking from forecourt which therefore extended the service time to almost 2 hours . Just needed to be advised of the delay (not the reason).

Service

No longer provide a car collection service for routine service and maintenance which is likely to see me either have the car serviced at a non franchised dealer or change the car. This decision in view of the distance I have to travel to Partridge

Service

Looked after me very well

Service

Very thing happened as promised

Service

Happy with the service and MOT that was done

Service

I had expected my car to have been valeted since it had been in the workshop for four days and the service clerk said that it had been cleaned. This was not the case. There was also a note for a warranty item to be checked in the future, not fixed.

Service

Straightforward booking, service carried out while I waited in the time I was told it would take.

Service

Friendly welcome when I arrived. Shown to the seating area with an offer of refreshments.

Service

See earlier answer. It was only dealt with after I raised the issue again after I had arrived home and read the service report.

Service

Parking not easy.

Service

My car had it's first MOT and end of warranty check unfortunately a screw was found in one of the tyres and removed. A new tyre had to be fitted but BMW were unable to source any tyres to the same specifications for at least 3 days.

Service

I've had Bmw's for the last 20 years ,this is the first time I've felt the need to vent my dissatisfaction . I was kept waiting because my advisor Paul was not available? I eventually asked to see anybody as all l wanted to do was pay /collect my car

Service

I took my 7 series in for it's first service and they crashed it! Offered me a poor car as a replacement and only offered me a 7 series courtesy car after I said I will have to go through my insurance company to get a "like for like" car.

Service

My mot was started but was forgotten about once brakes had been attended too. I kept phoning but my advisor's phone was always going straight to answer phone. Had to wait for car until well after closing time. Despite car being there since 8:15 am

Service

Everything was fixed and explained to myself

Service

As above, no print-out of work done, due to printer fault? Promised to send on, still waiting.

Service

The service is good and I am looked after while I wait .

Service

I have paid over £500 and it is still not fixed. One "engineer" said the oil level was spot on, another "engineer" said it had too much oil and had to drain some off. What hope for them to repair a complicated car if they can use a dip stick?

Service

Service carried out as per schedule, but boot not vacuumed and no usual safety print out and video. This makes the 'Standard Scope' charge extortionist for pushing a couple of buttons.

Service

The outsourcing of the bookings system is a nightmare from the customer perspective. I am writing a separate report on my experience. THIS RATING IS A REFLECTION OF CORPORATE POLICIES IMPACTING AT CUSTOMER LEVEL.

Service

It was for a warranty check and MOT, I was told it would take 1,5hrs. I took 3.5 hrs - lunch break extended it. 0900 - 1225 by which time I too was hungry

Service

Very efficient service and staff.

Service

Dealership were great, but the overall experienced was tarnished. Had to go through BMW assist to move myself up the priority list. Can't see why this couldn't be done internally. Resulted in info being repeated multiple times. Good outcome though.

Service

The actual service was completed on time and car cleaned inside and out.

Service

Usual efficient and friendly service.

Service

Arrived and my name wasn't on the list for my routine service that had been booked in. Seemed a little disorganised. Wheel weight feel off new tyre fitted. Engine management light on after service, returned and told it was fixed but came again later

Service

As above my car was not done until the following day despite being booked in for several months. I also found the general response when picking up my car not ideal. I was abandoned in a waiting room but no one was told I was waiting, chaos!

Service

As above, it took a long time to get my car in for repair, and eventually had to bring it back for a second time.

Service

I was totally messed about First to hear you have decided not to pick up cars anymore where in your understanding is this helpful to a customer Second I had to make several phone calls to find out what was going on I have no space left to continue

Service

a new car with a defect. received and driven away on 12th December 2018. fault reported on 17th December. resolved on 5th February 2019. is this satisfactory?

Service

Excellent service allround.

Service

While I acknowledge that it is not possible to be perfect all the time, the efforts to resolve the issue were poor and took much chasing up and several dayto address. When I elevated the issue to the Service Manager it was resolved within 24 hours.

Service

Because of Nick the new Manager - he listened and looked for solutions and made me feel valued as a customer - staff were pathetic !!

Service

Good experience, but problem has recurred

Service

Lack of ability to contact the responsible person

Service

I have to say that Jon Hussey at Patridge is an amazing ambassador for BMW. He made me and my partner so welcome, made the process of buying a car so easy, and his after sales service is second to none. Thank you Jon

Service

Sharon Webster went out of her way to accommodate me and everything about the experience will lead me back to Sharon and Partridge for my next car.

Service

Excellent service, product and purchasing experience.

Sales

Jason Young was very good he kept me informed at all times. The only disappointing thing was that this was the first time when I bought a new car that i didn't get a bottle of bubbly!!

Sales

Jason was pleasant. He listened to us. He found a car already on the production schedule that we could configure to our exact requirements and we took delivery of it just over 4 weeks later.

Sales

Very friendly and courteous throughout

Sales

All smoothe except forgetting my order to not have model details on back door of car. What i entered in configuring it was not translated into actual car

Sales

Jason in Chandlers Ford was so helpful and professional. Nothing was too much trouble

Sales

Everything was on time, handover executed well

Sales

The staff have been very helpful, just not happy with the BMW Connect issues and the protective finish is poor (going back in today to hopefully be rectified). I want a gleaming car and have a dull one!

Sales

All explained in the earlier question but I'd personally like to say thanks to Keven Diaper who dealt with me from start to finish and went as far as he could possibly go to sit me in the right car for my needs and and gave 100% throughout

Sales

The sales representative Raj Singh was very professional and courteous.

Sales

I found the arrangements around delivery of the car less than perfect. I also didn't realise the car would be driven the 100 miles to my home instead of being put on a trailer as we're my previous BMW cars. The delivery driver was lovely.

Sales

All staff knowledgeable and happy to help