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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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Excellent service from garage. Kept me informed on progress on car and did job as swiftly as possible.
Constant communication updates - fully informed on cost and time
All ran smoothly, no problems encountered
In addition to the service there is a software issue. This was not rectified and I was not informed which means the vehicle has to come back again.
From numerous errors in the financing process, to unfulfilled sales commitments and the car falling short of what I would expect from a
Contact instigated by Partridge in first instance (telephone) saying oil service due and also a recall for rear lights. Service was not due and could not be done under terms of service package. Delay at pick up - car ready but no staff available
As I said the customer service has been second to none, thank you Antonia. You will never know what impact you have had on a valued customer such as myself and my family.
The work started on time. It took approximately the time I was told it would take
See previous answer. The service was fine, communications ok. Just the expectations incorrectly set
As always, Partridge service was prompt, polite and efficient. 100%.
They didn't try hard enough to get me a refund from BMW over an issue that simply should not have happened in a 4-year-old car. It came back dirtier than when it went in.
They are polite and helpful
Hassle free - no problems - you kept in touch.
The customer service has deteriorated in the last couple of years, very coorporate attitude based on an inflexible system which isn't tailored to individual need.
I went to Partridge of Hampshire with one problem, and they ran a series of diagnostic tests to ensure all the relevant parts of the car were in order.
Everything completed to our satisfaction.
I was rather disappointed to have to speak to the Service Manager the next day after the recall service to inform him that I had a one pound coin in the coin tray missing. I explained the reasons for my call and he thanked me for informing him.
The service was carried out quickly and efficiently.
Sales staff like Kevin Diaper always willing to listen
Zero communication about issues and shockingly poor record keeping of what was agreed. Constantly having to explain the same issue over and over.
Did the job quickly
It is very inconvenient returning a car to BMW under a product recall. It takes up a lot of time and i don't feel that BMW are very supportive in this instance.
Everyone I spoke to were pleasant.
They took the time to listen to my requirements and applied them. It is always good when people take the time to listen and follow the needs of the customer.
Finished my service on time
Very slick service, good communication throughout - dropped me off and picked me up as needed.
BMW kept me totally informed during my service.
They are all helpful and friendly. It is quite a pleasant experience, even though you are paying.
I didn't give a full score as whatever was used to clean our windscreen made it smear very badly. When going to work in the morning, it was still dark and it was very difficult to see through the windscreen. Was quite dangerous
A minor problem reconnecting my phone to the car which was speedily resolved
Easy drop off & courtesy car collection. Friendly service - good interpersonal skills.
The air intake screw tightness was so loose that the tube had fallen off the manifold that the engine wasn't getting air to the turbos. Lack of power when driving a couple days after the service.
Antonia who has dealt with my car, was nothing short of excellent. She kept me up to date at every opportunity and explained everything succinctly too.
First class service from the salesman Kevin Diaper! Having had problems with the lack of service provided by another BMW garage; through his professional, knowledgeable, helpful and friendly approach, Kevin was able to restore my faith in BMW
Great professional, friendly service
Very friendly staff when arriving to drop off my car. I was sent someone else's video of their car and details. I was also called to be advised to collect my car and the person called me by someone else's name. Usually a better service.
I asked them to check for possible damage to the underside of the vehicle following a grounding. This was apparently not checked. On enquiring I was assured there was "no problem" but later checking by myself did indeed reveal a damaged area.
Tom was superb, good communication, polite.
I was very satisfied with the work they did on my car.
Service on the day was good and timely
excellent communication this time around...compared to november 2018.
When I did have a question the answer was honest and helpful!
Front windscreen washers had been disconnected, to replace a filter I think, so I had to return the next day to get this resolved, which the team did very promptly I have to say.
Resolved the problem with our car
Service was fantastic. The service agent was patient and understanding throughout.
Much improved on the last service, easier to book in, not too long to wait, car was ready when expected/advised, Georgie was very helpful/efficient. Just a little confusion over the Oil service times, originally was advised it was a sit and wait....
I had nothing to complain about, if I had I would not from past experience, have been invited to take part in your survey.
They look after my car well
Staff in Service Department excellent in every respect
The loan car I was provided with had a seriously internal hazed windscreen. I pointed this out and got a sincere apology. Other than that service was exceptional
Easy to make appointment. Nice greeting. Work completes quickly and efficiently. Good feedback/ communication non what had been done.
Overall satisfied but would have appreciated better customer service with regard to being shown how things work on my new car. In this case my car was in for installation of self park as it was not installed when I collected the car from new.
Good showroom atmosphere, comfortable environment and helpful staff
The personal touch was amazing. Certainly the best experience I have ever had when taking my car for a service.
Everything was completed as planned and I was kept informed and told when car was ready
Service was completed quickly, phoned to let me know it was finished.
It is good, the staff helpful, though responding to the phone isnt good. Inside the refit has not increased the comfort of those waiting inside, and refreshments are not what they used to be.
Still awaiting feedback on end of warranty alloy wheel decision
Great fast and polite. Would have liked to have been given fault code info on Ecu light that had come on recently.
They've done the works needed to be done
I brought my car in for investigatory work under warranty regarding a door locking issue. Unfortunately there was not an option for me to do anything other than wait with the car. I had to take 2 days from my own work for the problem to be fixed
All aspects were fine, although the cost of a simple oil service with no additional work was a little on the high side.
Very happy with the reception area service. However, what did niggle me was that while the car had been 'valetted' the driver's ivory coloured seat showed evidence of dirty overalls coming into direct contact. Please use a seat cover!
Very poor post sales/pre delivery customer service to the point the head of new sales had to intervene. Post collection Partridge forgot to mark on system my 5 year service plan. Every service since I have to dig out old receipts to prove.
Quickly seen to, kept up to date on progress and car returned nice and clean.
Good again though just noticed that my dash cam was unplugged and did not notice for a week. Not sure why it was unplugged.
Representative claimed to have left me a message - no message received. Needed a part for a missing trim. Still no follow up call to let me know when part is available.
While there was a problem following recall work this was dealt with efficiently
They returned my call unlike other BMW outlets, the staff were friendly and efficient.
It was OK for a minor warranty repair
They were very helpful and nice
Staff always professional and courteous.
I am yet to be sure that the oil leak has been finally sorted out, but the personal experience has been excellent for me
Booked date and time, then everything was completed as planned
Nothing is too much trouble. Kind and Friendly staff.
The service adviser on the day of the service was very good BUT see the note to question 1.
Ladies on reception were very helpful as was person who dealt with service. They also found me a free room so I could feed baby dissatisfied with sales experience. I am interested in buying a new car and was completely ignored as I was browsing cars
The electric problem was found to be the battery The workmanship was your usual high standard but your call centre was very unhelpful and the car was off the road for 4days
Great service just a little disappointed with the courtesy car.. would have expected something similar or better...
As above. I did not feel that they were honest and 1 member of staff obviously thought I was a nuisance. I had to stop them trying to take the car in after the warranty ran out despite the problem was already known. Would not use this garage again.
Car damaged during service and lack of interest in rectifying.
Not quite full marks because I have a mark on the front of my car that was not there when I gave the car in.
Frienfly and efficient with customer needs foremost in their minds
I was quoted 90 minutes for the brake fluids change , MOT and end of warranty check. I arrived early and because of an appointment declined to have my car washed at an extra 20mins. I should have been told that the work would take at least 2 hours.
On the whole, good response to a problem while car under warranty. Courtesy car good and Sue Whitley kept in touch as promised as to when the car would be ready.
Hey satisfied with latest visit. Reception staff were very friendly an efficient processing the check in and return of my vehicle. I've had v poor experience prior to this so am still rebuilding my trust in Partridge.
Still despite numerous efforts have failed to fix the isdue
Once I arrived at Partridge's and met up with Jenny Marino everything became clearer and easier.
Very poor customer service -unable to offer a courtesy car/pick up from home, despite booking with four weeks' notice. Sent 2 emails in advance of service date asking for someone to contact me- no response at all, resulting in very expensive taxi.
This time my car is booked in for its MOT and I had to pay :-(( the dealer this time every went to plan
Service is terrible, from start to finish. Slow, no proactiveness from staff.
Took along time to book in for a oil service car was 1.5k over due !
They dealt with us fairly, were price competitive, and we got what we wanted.They have told us a number of times that if we have any issues, particularly with the car set up that we can bring it back.
I would have expected much more co-operation from staff
Just a very minor point but the salesman promised me a full tank of petrol but on collection of car the tank was only half full approx. This was sorted and filled up to my satisfaction
Good staff, efficient, direct but also friendly enough to have general conversation. A human face, which is annoyingly vacant in many companies nowadays.
As I said in above everything was 1st rate
I would have liked to have more time for a one to one to learn about connected drive and how to maximise hybrid driving
people very helpful and felt very comfortable
Kevin Diaper was excellent throughout the transaction
Couldn't have wished for better service.
the car was available when promised and the collection process efficient
The hanodver itself and manner was very professional. My one let down was the fact that i had ordered several extras from the BMW shop to be added, for example a roof rack for 2 bikes, and these were not fitted or even supplied on the day. I now need
Outstanding service and product
The staff were attentive and helpful both during the purchase and afterwards with the problems referred to above.
Nothing really to fault.
Matt Piskorz was extremely friendly, knowledgeable and efficient through the whole purchase and delivery process.
Good explanation of details of controls no pressure
Car ordered on the internet but collected in person at the dealership. A pleasant experience from order through to collection.
Confusion over the options provided. Didn't match what I was expecting.
People buy from people - Sharon made it very clear that she was extremely keen to retain my business and did everything to match me with the right vehicle.
No problems encountered and staff listened carefully to my needs and ensured all my questions were answered.
Due to Matt Piskorz
Staff were very professional as well as being very friendly
Sharon the sales executive was very pleasant, professional, knowledgable and not pushy. The whole process was simple, enjoyable and met all my expectations.
As mentioned in Q1, the service I have received from the dealership, and particularly the salesman Matt Piskorz, has once again been exemplary. Matt is a credit to the dealership!
Friendly helpful staff. All on a personal level.
Paul was an outstanding sales agent who made the entire process effortless.
Seamless process, good explanation and helpful with car set up.
There were a couple of points about the car which were not correctly explained. The car had no fuel in it when I collected it even though we were assured it would have a full tank. Matt, the salesman, then accompanied me to the garage and put £20
Sharon was very particular in explaining all the different funtions of the car,
Straight forward sales talk with no waffle
Very positive experience, with professional, friendly and knowledgeable advice from the salesperson Mr Kevin Diaper. Kevin was helpful and patient throughout the whole process and is a credit to the BMW group.