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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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Again nothing special offered.
I felt that some of the things I paid for in the service did not need replacing. They also suggested I may need new brake pads which were replaced a year ago by them
Lots of staff on front desk but not enough service engineers. Spend over an hour eating to door off / check my car in for the day. Staff were more interested in checking in people who were waiting rather than first come first serve basis.
Service at this dealer is always exemplary
Parking is a big issue and needs to be sorted out. It is un-nerving seeing others parking their cars.
All aspects of the service went to plan, from initial booking in to being taken back to the car on completion.
Let down by booking experience where MOT booked for Friday was cancelled on Tuesday but reinstated by Thursday.
Partridge appear to have done a good job repairing this very sick vehicle, staff were courteous and efficient, BUT I'm still awaiting a copy of the the repairing engineers handwritten fault notes please!
Very helpful and made sure car was delivered back on time.
Customer parking is very difficult
Very satisfied but the service took 40 mins more than expected.
Took my car into Partridge after spending over FORTY FIVE MINUTES on my mobile trying to contact the company which only happened when I contacted BMW Farnborough, the call I received by voice message was that they would MOT my car in house, and when
Took me 4 phone calls to manage to book it in and get a quote - people kept not calling back, arrived and I was not on the list.
I am still chasing a remedial fix and my phone calls are not being returned.
Nearly perfect apart from a mix up in when the car was to be MOT'd, causing a delay in my pick up time.
Excellent service from very understanding staff. Parking is an issue, even with staff out there to direct you, it's difficult to manouvre into tight spaces. It doesn't help, the dealer having built over existing parking spaces.
What they promised they delivered
I love the car but service fault work still is not sorted so feeling unhappy and communications with dealer has got worse since the changes.
When I drove home after picking up my car warning lights came on that my tyre pressures where low and I should stop driving. I went to the nearest petrol station and found there was nothing wrong.
Good customer service with understanding of issues
Harriet was very good at keeping in touch so wasn't on me to chase.
I am still waiting for my replacement white leather armrest which was ordered in July 2018 under warranty.
Job appears to have been done satisfactorily, but I was kept waiting significantly longer than had been suggested when the appointment was made for this while-I-wait appointment. The delay appeared to be due to workshop overload.
No issues at all
No after sales service. Bits falling off the car after it has been serviced. Advised to replace tyres at an over inflated price when, in fact, they did not need to be replaced. Need we say more!
nick walke has a thankless task of dealing with issues. you have too much trade going through you dealership, you cannot even park a car in the car park as its always overfull.
Service was slightly delayed in completion and loan car collection arrangements were not entirely clear, otherwise, I was kept well informed.
Great deal and great service
Offered a 'service while you wait' on booking. Checked in at the correct time but it took 45 minutes before taking from forecourt which therefore extended the service time to almost 2 hours . Just needed to be advised of the delay (not the reason).
No longer provide a car collection service for routine service and maintenance which is likely to see me either have the car serviced at a non franchised dealer or change the car. This decision in view of the distance I have to travel to Partridge
Looked after me very well
Very thing happened as promised
Happy with the service and MOT that was done
I had expected my car to have been valeted since it had been in the workshop for four days and the service clerk said that it had been cleaned. This was not the case. There was also a note for a warranty item to be checked in the future, not fixed.
Straightforward booking, service carried out while I waited in the time I was told it would take.
Friendly welcome when I arrived. Shown to the seating area with an offer of refreshments.
See earlier answer. It was only dealt with after I raised the issue again after I had arrived home and read the service report.
Parking not easy.
My car had it's first MOT and end of warranty check unfortunately a screw was found in one of the tyres and removed. A new tyre had to be fitted but BMW were unable to source any tyres to the same specifications for at least 3 days.
I've had Bmw's for the last 20 years ,this is the first time I've felt the need to vent my dissatisfaction . I was kept waiting because my advisor Paul was not available? I eventually asked to see anybody as all l wanted to do was pay /collect my car
I took my 7 series in for it's first service and they crashed it! Offered me a poor car as a replacement and only offered me a 7 series courtesy car after I said I will have to go through my insurance company to get a "like for like" car.
My mot was started but was forgotten about once brakes had been attended too. I kept phoning but my advisor's phone was always going straight to answer phone. Had to wait for car until well after closing time. Despite car being there since 8:15 am
Everything was fixed and explained to myself
As above, no print-out of work done, due to printer fault? Promised to send on, still waiting.
The service is good and I am looked after while I wait .
I have paid over £500 and it is still not fixed. One "engineer" said the oil level was spot on, another "engineer" said it had too much oil and had to drain some off. What hope for them to repair a complicated car if they can use a dip stick?
Service carried out as per schedule, but boot not vacuumed and no usual safety print out and video. This makes the 'Standard Scope' charge extortionist for pushing a couple of buttons.
The outsourcing of the bookings system is a nightmare from the customer perspective. I am writing a separate report on my experience. THIS RATING IS A REFLECTION OF CORPORATE POLICIES IMPACTING AT CUSTOMER LEVEL.
It was for a warranty check and MOT, I was told it would take 1,5hrs. I took 3.5 hrs - lunch break extended it. 0900 - 1225 by which time I too was hungry
Very efficient service and staff.
Dealership were great, but the overall experienced was tarnished. Had to go through BMW assist to move myself up the priority list. Can't see why this couldn't be done internally. Resulted in info being repeated multiple times. Good outcome though.
The actual service was completed on time and car cleaned inside and out.
Usual efficient and friendly service.
Arrived and my name wasn't on the list for my routine service that had been booked in. Seemed a little disorganised. Wheel weight feel off new tyre fitted. Engine management light on after service, returned and told it was fixed but came again later
As above my car was not done until the following day despite being booked in for several months. I also found the general response when picking up my car not ideal. I was abandoned in a waiting room but no one was told I was waiting, chaos!
As above, it took a long time to get my car in for repair, and eventually had to bring it back for a second time.
I was totally messed about First to hear you have decided not to pick up cars anymore where in your understanding is this helpful to a customer Second I had to make several phone calls to find out what was going on I have no space left to continue
a new car with a defect. received and driven away on 12th December 2018. fault reported on 17th December. resolved on 5th February 2019. is this satisfactory?
Excellent service allround.
While I acknowledge that it is not possible to be perfect all the time, the efforts to resolve the issue were poor and took much chasing up and several dayto address. When I elevated the issue to the Service Manager it was resolved within 24 hours.
Because of Nick the new Manager - he listened and looked for solutions and made me feel valued as a customer - staff were pathetic !!
Good experience, but problem has recurred
Lack of ability to contact the responsible person
I have to say that Jon Hussey at Patridge is an amazing ambassador for BMW. He made me and my partner so welcome, made the process of buying a car so easy, and his after sales service is second to none. Thank you Jon
Sharon Webster went out of her way to accommodate me and everything about the experience will lead me back to Sharon and Partridge for my next car.
Excellent service, product and purchasing experience.
Jason Young was very good he kept me informed at all times. The only disappointing thing was that this was the first time when I bought a new car that i didn't get a bottle of bubbly!!
Jason was pleasant. He listened to us. He found a car already on the production schedule that we could configure to our exact requirements and we took delivery of it just over 4 weeks later.
Very friendly and courteous throughout
All smoothe except forgetting my order to not have model details on back door of car. What i entered in configuring it was not translated into actual car
Jason in Chandlers Ford was so helpful and professional. Nothing was too much trouble
Everything was on time, handover executed well
The staff have been very helpful, just not happy with the BMW Connect issues and the protective finish is poor (going back in today to hopefully be rectified). I want a gleaming car and have a dull one!
All explained in the earlier question but I'd personally like to say thanks to Keven Diaper who dealt with me from start to finish and went as far as he could possibly go to sit me in the right car for my needs and and gave 100% throughout
The sales representative Raj Singh was very professional and courteous.
I found the arrangements around delivery of the car less than perfect. I also didn't realise the car would be driven the 100 miles to my home instead of being put on a trailer as we're my previous BMW cars. The delivery driver was lovely.
All staff knowledgeable and happy to help