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ABOUT PARTRIDGE OF HAMPSHIRE BMW.

Find out more about what we do and our team.

Explore the dealership

Partridge of Hampshire

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.

Meet the team

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Toby Partridge

Managing Director

Mark Bray

Aftersales Manager
  • Department BMW Service

Bruce Charman

Aftersales Director
  • Department BMW Service

Shaun Fay

General Sales Manager
  • Department BMW Sales

Steve Wagner

BMW Sales Manager
  • Department BMW Sales

Sam Richardson

Used Car Sales Manager
  • Department BMW Sales

Glenn Cranmer

BMW Retail Manager
  • Department BMW Sales

Shaun Heaton

BMW Retail Manager
  • Department BMW Sales
Stuart Gardener - Retail Manager

Stuart Gardener

Retail Manager
  • Department BMW Sales

Lisa Doughty

BMW Sales Executive
  • Department BMW Sales

Carl Briggs

BMW Sales Executive
  • Department BMW Sales

Matt Piskorz

BMW Sales Executive
  • Department BMW Sales

Jason Young

BMW Sales Executive
  • Department BMW Sales

Phil Rastrick

BMW Sales Executive
  • Department BMW Sales

Kevin Diaper

BMW Sales Executive
  • Department BMW Sales

Sharon Webster

BMW Sales Executive
  • Department BMW Sales

Andre Selwood

BMW Sales Executive
  • Department BMW Sales

Chris Toope

BMW Sales Executive
  • Department BMW Sales

Robert Palmer

BMW Sales Executive
  • Department BMW Sales

Raj Singh

BMW Sales Executive
  • Department BMW Sales

James Harris

BMW Sales Executive
  • Department BMW Sales

James Hall

BMW Sales Executive
  • Department BMW Sales

Ryan Weston

BMW Sales Executive
  • Department BMW Sales
Paul Samways - Sales Executive

Paul Samways

Sales Executive
  • Department BMW Sales

Ashleigh Worrall

BMW Genius
  • Department BMW Sales

David Clifton

Corporate Operations Manager
  • Department BMW Corporate Sales

Terry Leon

Corporate Sales Manager
  • Department BMW Corporate Sales

Peter Norris

Corporate Sales
  • Department BMW Corporate Sales

Gerry Ayles

Corporate Sales
  • Department BMW Corporate Sales

Gabriella Le Moigne

Corporate Sales
  • Department BMW Corporate Sales

Abbie Goodchild

Corporate Sales
  • Department BMW Corporate Sales
Rebecca Isted - Corporate Sales

Rebecca Isted

Corporate Sales
  • Department BMW Corporate Sales

Claire Barnard

Concierge
  • Department BMW Service

Amanda Allingham

Concierge
  • Department BMW Service

Louis Thompson

Workshop Control
  • Department BMW Service
Nick Walke - Service Team Leader

Nick Walke

Service Team Leader
  • Department BMW Service

Tom Izett

Service Advisor
  • Department Service

Jenny Marino

Service Advisor
  • Department BMW Service

Amanda Eccles

Trainee Service Advisor
  • Department BMW Service

Paul Davies

Service Advisor
  • Department BMW Service

Georgina Salmon

Trainee Service Advisor
  • Department BMW Service

Jennifer Athawes

Service Advisor
  • Department BMW Service

Ian Summers

Retention Specialist
  • Department BMW Service

Harriet Stokes

Service Advisor
  • Department BMW Service
Susan Whitley - Service Advisor

Susan Whitley

Service Advisor
  • Department BMS Service

Neil O'Donovan

Parts Manager
  • Department BMW Parts

Richard Byham

Parts Advisor
  • Department BMW Parts

Neil Baker

Parts Advisor
  • Department BMW Parts

Ioan Scurtu

Parts Advisor
  • Department BMW Parts

James Fields

Parts Advisor
  • Department BMW Parts

Daniel Illsley

Parts Advisor
  • Department BMW Parts

Richard McArthur

Bodyshop Manager
  • Department Bodyshop
Neil Pettit - Senior Bodyshop Advisor

Neil Pettit

Senior Bodyshop Advisor - VDA
  • Department Bodyshop

Lauren McArthur

Bodyshop Advisor
  • Department Bodyshop
Liam Hull - Bodyshop Advisor

Liam Hull

Bodyshop Advisor
  • Department Bodyshop

Kevin Harris

Bodyshop Parts Advisor
  • Department Bodyshop

Harry Carter

Bodyshop Workshop Control
  • Department Bodyshop

OUR CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Had to put car in twice before they solved the fault reported . Initial booking was changed by Partridge' Undertook an unnecessary MOT ......

Service

Not much feedback on end of warranty inspection, service and MOT - maybe just that everything was OK

Service

My problem has been temporarily solved but it's not fixed and the reason given - non compatibility with some DAB radio stations seems incredible

Service

The manager is good

Service

Very professional

Service

Professional attentive service as always

Service

Great friendly service, nice place to stay -while-you-wait...

Service

very helpful with resolving MoT issue and arranging access to car outside of working hours.

Service

A prolonged effort to try and install a satnav upgrade which required a software upgrade and then another visit to investigate why the satnav update did not work.

Service

Had no courtesy car at the time car not cleaned The was in for a week

Service

You still have the car this time and only half did a task last time so it must be completed now. Sending this request before the vehicle is even return is again poor management.

Service

Unable to provide a pickup and drop off service

Service

In stature, I am very short, compared to the size of your mechanics. The seat position, height and steering wheel had been altered, but nothing had been returned to its original position. I struggled to drive home, apart from the seat's proximity .

Service

Exactly as expected

Service

£315 for oil change and pollen filter feels excessive for the work involved.

Service

Job completed as to schedule

Service

third time my car was scratched!

Service

Didn't know how much a service cost - said would call me back - still waiting! Didn't tell me that the other person i wanted to speak to was on holiday for a week either.

Service

My car went in for its running in check and also to have replacement internal trims. The trims that were ordered were incorrect and now the right ones are on back order and no one has booked me in to get the right trims fitted. Car was not washed

Service

I had a number of things attended to, some were undertaken efficiently but the continuing problem with the ad blu are not resolved, and the lied it had been.

Service

Courtesy car was a little scruffy and dirty inside. Parking is a real concern, and you are worried that your car might get damaged with very few tight spaces, and sales customers constantly in and out risking damage from doors and the like.

Service

I have a Service pack that expired 30th June 2019. This April I had a Brake Fluid service band was told 3 times that this was part of the plan. When the work was completed I had a phone call to say regrettably the fluid service was no longer includ'

Service

we got it sorted

Service

The Sales person Kevin Diaper was very helpful.

Service

Jennie was excellent with both cars and dealing with her was a pleasure. What is tedious is having to go through a booking in procedure that is more hassle than with a 5 star hotel for a week. I long for the days of a bloke with a pen behind his ear

Service

Fixed problem ok

Service

I wasn't not asked if I wanted to wait or leave the car- however when I arrived the receptionist said she would do what she could - but they were very busy. All was well and I collected my car within the hour.

Service

Too long to wait for reoair

Service

over priced spares, no collection service, long wait times for service, fault was fixed that was already under a recall & not done the first time. Phone call message not replied to, had to phone back.

Service

Good service, but unable to give cost of service that I was booking a couple of months ahead.

Service

Great service, dealt with all issues

Service

A bit pricey !

Service

My second issue was not resolved.

Service

The reason for the low score is I found that you no longer do a collection service and I had to book six weeks ahead to get a courtesy car. I have spoken to your service manager about this already.

Service

Do what they they say that are going to do

Service

efficient and pleasant service whilst I waited and car returned beautifully cleaned

Service

I am always slightly dissapointed with my experience at Partridge. I drive from 25 miles away and am always frustrated by the lack of parking for visitors, the manouevarability within the site itself. The welcoming staff are a positive though.

Service

Good service, quick and easy to deal with. Forgot to get a quote from their bodyshop for me otherwise it would've been 5 stars

Service

Very good service by pleasant and knowledgeable staff

Service

Service was dealt with professionally

Service

Great service but pretty unimpressed with the loan car. (Diesel Mini)

Service

Booking procedure for car service courteous, Mistake made as car not booked in correctly and had stand my ground and seek alternative arrangements, ie car for the day whilst service was carried out, as car was booked in for larger service

Service

I felt that some of the things I paid for in the service did not need replacing. They also suggested I may need new brake pads which were replaced a year ago by them

Service

Again nothing special offered.

Service

Lots of staff on front desk but not enough service engineers. Spend over an hour eating to door off / check my car in for the day. Staff were more interested in checking in people who were waiting rather than first come first serve basis.

Service

Service at this dealer is always exemplary

Service

Parking is a big issue and needs to be sorted out. It is un-nerving seeing others parking their cars.

Service

Nobody's perfect

Service

All aspects of the service went to plan, from initial booking in to being taken back to the car on completion.

Service

Let down by booking experience where MOT booked for Friday was cancelled on Tuesday but reinstated by Thursday.

Service

Courteous staff

Service

Very satisfied but the service took 40 mins more than expected.

Service

Partridge appear to have done a good job repairing this very sick vehicle, staff were courteous and efficient, BUT I'm still awaiting a copy of the the repairing engineers handwritten fault notes please!

Service

Customer parking is very difficult

Service

Very helpful and made sure car was delivered back on time.

Service

Excellent service from very understanding staff. Parking is an issue, even with staff out there to direct you, it's difficult to manouvre into tight spaces. It doesn't help, the dealer having built over existing parking spaces.

Service

What they promised they delivered

Service

Took me 4 phone calls to manage to book it in and get a quote - people kept not calling back, arrived and I was not on the list.

Service

Took my car into Partridge after spending over FORTY FIVE MINUTES on my mobile trying to contact the company which only happened when I contacted BMW Farnborough, the call I received by voice message was that they would MOT my car in house, and when

Service

Nearly perfect apart from a mix up in when the car was to be MOT'd, causing a delay in my pick up time.

Service

I am still chasing a remedial fix and my phone calls are not being returned.

Service

I love the car but service fault work still is not sorted so feeling unhappy and communications with dealer has got worse since the changes.

Service

When I drove home after picking up my car warning lights came on that my tyre pressures where low and I should stop driving. I went to the nearest petrol station and found there was nothing wrong.

Service

Harriet was very good at keeping in touch so wasn't on me to chase.

Service

Good customer service with understanding of issues

Service

No issues at all

Service

Job appears to have been done satisfactorily, but I was kept waiting significantly longer than had been suggested when the appointment was made for this while-I-wait appointment. The delay appeared to be due to workshop overload.

Service

I am still waiting for my replacement white leather armrest which was ordered in July 2018 under warranty.

Service

No after sales service. Bits falling off the car after it has been serviced. Advised to replace tyres at an over inflated price when, in fact, they did not need to be replaced. Need we say more!

Service

nick walke has a thankless task of dealing with issues. you have too much trade going through you dealership, you cannot even park a car in the car park as its always overfull.

Service

Great deal and great service

Service

Service was slightly delayed in completion and loan car collection arrangements were not entirely clear, otherwise, I was kept well informed.

Service

Offered a 'service while you wait' on booking. Checked in at the correct time but it took 45 minutes before taking from forecourt which therefore extended the service time to almost 2 hours . Just needed to be advised of the delay (not the reason).

Service

Very thing happened as promised

Service

No longer provide a car collection service for routine service and maintenance which is likely to see me either have the car serviced at a non franchised dealer or change the car. This decision in view of the distance I have to travel to Partridge

Service

Looked after me very well

Service

I had expected my car to have been valeted since it had been in the workshop for four days and the service clerk said that it had been cleaned. This was not the case. There was also a note for a warranty item to be checked in the future, not fixed.

Service

Happy with the service and MOT that was done

Service

Straightforward booking, service carried out while I waited in the time I was told it would take.

Service

Friendly welcome when I arrived. Shown to the seating area with an offer of refreshments.

Service

See earlier answer. It was only dealt with after I raised the issue again after I had arrived home and read the service report.

Service

My car had it's first MOT and end of warranty check unfortunately a screw was found in one of the tyres and removed. A new tyre had to be fitted but BMW were unable to source any tyres to the same specifications for at least 3 days.

Service

Parking not easy.

Service

I took my 7 series in for it's first service and they crashed it! Offered me a poor car as a replacement and only offered me a 7 series courtesy car after I said I will have to go through my insurance company to get a "like for like" car.

Service

I've had Bmw's for the last 20 years ,this is the first time I've felt the need to vent my dissatisfaction . I was kept waiting because my advisor Paul was not available? I eventually asked to see anybody as all l wanted to do was pay /collect my car

Service

Everything was fixed and explained to myself

Service

My mot was started but was forgotten about once brakes had been attended too. I kept phoning but my advisor's phone was always going straight to answer phone. Had to wait for car until well after closing time. Despite car being there since 8:15 am

Service

As above, no print-out of work done, due to printer fault? Promised to send on, still waiting.

Service

The service is good and I am looked after while I wait .

Service

Most things explained properly but some thing appear to rely on signing on to BMW Direct online service before they become available. Some I have not yet been able to figure out how to get them on the system.

Sales

Very good salesman Carl Briggs, emails from other team member not answered quickly!

Sales

Completely satisfied with the price and the contact prior to delivery from the Sales Exec. Navigation hadn't been set up, so had to wait for code to be sent to me and additional cost to return the memory stick to the showroom, just a silly oversight.

Sales

Friendly, professional and efficient sales person (Sharon)

Sales

Ryan has been such a help throughout the whole thing, really helpful and a pleasure to do business with.

Sales

Every thing was carried as described

Sales

Excellent service, product and purchasing experience.

Sales

Jason Young was very good he kept me informed at all times. The only disappointing thing was that this was the first time when I bought a new car that i didn't get a bottle of bubbly!!

Sales

Jason was pleasant. He listened to us. He found a car already on the production schedule that we could configure to our exact requirements and we took delivery of it just over 4 weeks later.

Sales

Very friendly and courteous throughout

Sales

All smoothe except forgetting my order to not have model details on back door of car. What i entered in configuring it was not translated into actual car

Sales

Jason in Chandlers Ford was so helpful and professional. Nothing was too much trouble

Sales

Everything was on time, handover executed well

Sales

All explained in the earlier question but I'd personally like to say thanks to Keven Diaper who dealt with me from start to finish and went as far as he could possibly go to sit me in the right car for my needs and and gave 100% throughout

Sales

The staff have been very helpful, just not happy with the BMW Connect issues and the protective finish is poor (going back in today to hopefully be rectified). I want a gleaming car and have a dull one!