Nothing is too much trouble. Kind and Friendly staff.
The service adviser on the day of the service was very good BUT see the note to question 1.
Booked date and time, then everything was completed as planned
Ladies on reception were very helpful as was person who dealt with service. They also found me a free room so I could feed baby dissatisfied with sales experience. I am interested in buying a new car and was completely ignored as I was browsing cars
The electric problem was found to be the battery The workmanship was your usual high standard but your call centre was very unhelpful and the car was off the road for 4days
Great service just a little disappointed with the courtesy car.. would have expected something similar or better...
As above. I did not feel that they were honest and 1 member of staff obviously thought I was a nuisance. I had to stop them trying to take the car in after the warranty ran out despite the problem was already known. Would not use this garage again.
Car damaged during service and lack of interest in rectifying.
Frienfly and efficient with customer needs foremost in their minds
Not quite full marks because I have a mark on the front of my car that was not there when I gave the car in.
I was quoted 90 minutes for the brake fluids change , MOT and end of warranty check. I arrived early and because of an appointment declined to have my car washed at an extra 20mins. I should have been told that the work would take at least 2 hours.
On the whole, good response to a problem while car under warranty. Courtesy car good and Sue Whitley kept in touch as promised as to when the car would be ready.
Hey satisfied with latest visit. Reception staff were very friendly an efficient processing the check in and return of my vehicle. I've had v poor experience prior to this so am still rebuilding my trust in Partridge.
Still despite numerous efforts have failed to fix the isdue
Once I arrived at Partridge's and met up with Jenny Marino everything became clearer and easier.
This time my car is booked in for its MOT and I had to pay :-(( the dealer this time every went to plan
Very poor customer service -unable to offer a courtesy car/pick up from home, despite booking with four weeks' notice. Sent 2 emails in advance of service date asking for someone to contact me- no response at all, resulting in very expensive taxi.
Service is terrible, from start to finish. Slow, no proactiveness from staff.
Took along time to book in for a oil service car was 1.5k over due !
Can never get through directly to the service centre, they said that they would ring me back but didn't as they had not noted my number correctly but as they also had the car registration they could have double checked that.
Car was in for a MOT and this was completed very quickly. Car developed a fault on leaving garage and this was dealt with by the next day under warranty. Some brown stains on leather seats were cleaned free of charge. Car was not washed before pickup
This time I was completely satisfied with my experience.
Thorough check of vehicle completed and all necessary items replaced. My car was even given a good clean before I collected it.
Brill customer service and fixed my car within a few days after saying i may have to wait a month.
Car completed on time. Dealt with quickly and no waiting. Car was clean too.
Day after service I have the service warning light back on and a coolant warning!
Everything was ready for when the car was brought up to them. They keep you updated with what is happening
Very good quick and efficient service
My car was in for a recall you did not have the parts! and I was without a car for two days. This should have been made clear when the booking was made my car has a toe bar which I needed for the following day so my plans had to be changed.
Sadly this was not one of my better experiences. Firstly the car was booked in for a 'waiting' appointment which led me to believe that I would be waiting for completion of the work on the car - this is not the case!
Good but had to wait an hour while they found me a substitute car......also expected the car to be cleaned?
My car went in for a routine EGR valve replacement and ended up needing a new complete wiring loom under the bonnet. This caused extensive delays due to delivery from Germany and numerous system faults, which were difficult to correct.
Part was not ordered in advance so I needed to leave it with them another day. Thankfully Europe rent a car did a great service in getting me a car for the next day so I could get to work.
My car was recalled due to a fault. I take great pride in my car and it went into Partridge of Hampshire spotless but came out more dirty than it went in both inside and outside. It was an absolute disgrace. No care at all by the staff.
I received a call stating there was some superficial damage to my wheel which could be repaired for £70. I knew my wheels were immaculate so declined. When I collected my car there was a small rubber mark on the wheel I rubbed off with my finger
Booking experience could be better. Difficult to get through to service staff and had to ring twice as first call not returned
Really friendly helpful staff, efficiently dealt with all issues
Works completed as requested. Would have expected handbrake adjustment to pass MOT as a matter of course as opposed to being told vehicle had failed and required investigation and re test.
Respond well to conn ct drive and engine issues I have had
The service experience was excellent.
My vehicle sent a Teleservices message on 1st July regarding an oil and filter service but I heard nothing further. It transpired that the service booking facility had been outsourced and the contractor had not passed the requirement on to the outlet
I collected the car and drove it home . Later when my wife had driven the car the tyre pressure warning showed up on the dash. I checked the tyre pressures and found that the two front tyre pressures differed by 8psi.
Everything happened as it was supposed to
For the second year running after having the service done, my seats and interior have had several greasy mechanics fingerprints on, which i had to clean off when I got home. On ivory interiors it's very noticeable.
Top showroom and garage services in region
On the last two occasions there have been lengthy wait to book in my wife's Mini and my x 3. I think the facilities are over stretched.
The Partridge car sales assistant ordered the part for me, rather than me having to contact the service department myself.
Friendly, kind, patient and supportive staff.
Service personnel are friendly and efficient
First class experience with only downers being the tyre pressure being set on one of the rear wheels at the pressure for the front wheel, and the lack of Customer parking on site. The error was swiftly resolved by Jenny who was excellent throughout.
My engine prematurely failed at 44k miles and required complete replacement. BMW covered the majority cost. Jenny Athawes was brilliant throughout the service provided. 5 stars however are not awarded as the car was not cleaned, disappointed from BMW
On the day the service was fine, although I did have to chase to get an updat on my car twice while it was with you. See amswer to question 1 as to why I wanted to know what was happenning
Gemma on reception was very good, however the man I spoke to on the phone was disinterested and unhelpful and the service adviser I dealt with in person was devoid of knowledge or interest
Repeat visit with same problem. Still not resolved and wished to charge for NOT fixing it. In the end the charge was withdrawn.
Haven't solved a problem mentioned at the service and was told couldn't be investigated at the time. I then attempt to book it in for an investigation and am told I should have mention problem at time of service which I'd tried to do
Courteous staff, efficient job done.
Good technical knowledge in explaining why the fault had occurred.
My only point is that having booked the courtesy car some 3-4 weeks in advance I called days before my appointment to say that it was unavailable. As it was I could manage and had the flexibility to wait but this won't always be the case.
Advised car was ready but still had to wait 20 minutes at the dealership. Car was not valeted
Because you haven't been very good in the past.
All the work I needed was completed to a high standard and on time
The response was good but It appears the problem Has been resolve. This will involve a return visit which cannot be achieved before 3 weeks.
Very good service, excellent communication from Jenni Athawes keeping me informed of progress from the moment my car was booked in until it was collected.
As above good reception and on time completion car well cleaned and presentable.
My X3 developed severe symptoms of EGR Cooler failure approx two weeks before scheduled Recall appointment. A phone call to Partridge service resulted in vehicle recovery and a hire / courtesy car well within 3 hours, via Emergency Service.
Service was excellent, however one of the issues the car was in for wasn't resolved. Glovebox lid vibration started again on journey home.
Job done well. Kept updated
Everything proceeded smoothly with no issues.
They kept me informed on everything relating to my car. I even had a video of someone inspecting my car, something I had never experienced before.
Very helpful at sorting out breakdown.
Hard to get the car booked in. The tyre depth measurements do not appear to be completely accurate upon checking myself.
Having been advised to have the vehicle there for 08:30, we were disappointed to find that the showroom/service department wasn't open until 09:00. Advised we needed the car returned by 11:00, disappointed to get away by 11:15.
Friendly, efficient and good value. Can't fault the experience.
Although it took 2 visits the dealership addressed the problem and even called BMW HQ for support. Free vmi with video was helpful.
See above. Received a text asking me to authorise the work done to my car and then had to chase with a phone call to see if my car was ready. Usually car is returned spotless but this time not much care had been taken in the after-service clean
No waiting before or after the work.
Confirmed at booking that I would need to taken to and collected from local train station to travel to London whilst car was booked. This was also confirmed when dropping car off. I was informed the pick-up arrangement was no longer available.
nice staff had a waiting appointment it all was done in the time stated and a very nice refurbised surroundings
Charged for brake service after being told covered by service plan. Delay in date of service because garage was busy meant I exceeded milage allowance. Service adviser admitted it was her fault but would not reduce cost.
Work fine. Front of house worse than terrible.
Service Manager Tom Isett was very professional and obtained tyres for my car next day and fitted the car in, to have them put on the car whilst I waited to enable the car to receive a pass on the MOT...
The quality of the complimentary wash was not good, smears on the windows, water marks etc. I will ask for it not to be cleaned next time
As per comments above, I will be looking for an alternative dealer to service my car due to the continued poor service, I never had any of these problems with Mercedes or Jaguar !
I am completely satisfied with my recent service at Partridge. I am not sure what else you expect me to say. If there had been a problem I would have brought it to your attention. That is the problem with these surveys you always want a reason.
I requested my car be collected and was told you didn't do that. I said your Svc Mgr (Nick) had said it could be and the booker said he would check and someone would advise. Noboby did until that morning when I was already on my way to you.
None of my cars have been bought from this dealer it just happens to be the closest to where I live now. I cannot say that I have ever had a satisfactory experience with them and will not go there again. My most recent experience highlights this.
Sharon was very particular in explaining all the different funtions of the car,
Straight forward sales talk with no waffle
Very positive experience, with professional, friendly and knowledgeable advice from the salesperson Mr Kevin Diaper. Kevin was helpful and patient throughout the whole process and is a credit to the BMW group.
I dealt with Jason Young who was pleasant and professional and guided me through the process of buying the X1, I would definitely recommend any one to come and speak to Jason regarding a new BMW.
Raj engaged with us throughout the process and stayed in close contact to help us find the right car, he went above and beyond to get us our car.
Purchasing a brand new car was a one off for us. We didn't feel that the experience was made special for us in any way. The car was just outside when we arrived and no unveiling. Sharon made it difficult to arrange a time to collect!
Partridge of Hampshire
Chandlers Ford
