Straightforward booking, service carried out while I waited in the time I was told it would take.

Friendly welcome when I arrived. Shown to the seating area with an offer of refreshments.

See earlier answer. It was only dealt with after I raised the issue again after I had arrived home and read the service report.

My car had it's first MOT and end of warranty check unfortunately a screw was found in one of the tyres and removed. A new tyre had to be fitted but BMW were unable to source any tyres to the same specifications for at least 3 days.

Parking not easy.

I took my 7 series in for it's first service and they crashed it! Offered me a poor car as a replacement and only offered me a 7 series courtesy car after I said I will have to go through my insurance company to get a "like for like" car.

I've had Bmw's for the last 20 years ,this is the first time I've felt the need to vent my dissatisfaction . I was kept waiting because my advisor Paul was not available? I eventually asked to see anybody as all l wanted to do was pay /collect my car

My mot was started but was forgotten about once brakes had been attended too. I kept phoning but my advisor's phone was always going straight to answer phone. Had to wait for car until well after closing time. Despite car being there since 8:15 am

Everything was fixed and explained to myself

As above, no print-out of work done, due to printer fault? Promised to send on, still waiting.

The service is good and I am looked after while I wait .

Service carried out as per schedule, but boot not vacuumed and no usual safety print out and video. This makes the 'Standard Scope' charge extortionist for pushing a couple of buttons.

I have paid over £500 and it is still not fixed. One "engineer" said the oil level was spot on, another "engineer" said it had too much oil and had to drain some off. What hope for them to repair a complicated car if they can use a dip stick?

The outsourcing of the bookings system is a nightmare from the customer perspective. I am writing a separate report on my experience. THIS RATING IS A REFLECTION OF CORPORATE POLICIES IMPACTING AT CUSTOMER LEVEL.

It was for a warranty check and MOT, I was told it would take 1,5hrs. I took 3.5 hrs - lunch break extended it. 0900 - 1225 by which time I too was hungry

Very efficient service and staff.

The actual service was completed on time and car cleaned inside and out.

Dealership were great, but the overall experienced was tarnished. Had to go through BMW assist to move myself up the priority list. Can't see why this couldn't be done internally. Resulted in info being repeated multiple times. Good outcome though.

Arrived and my name wasn't on the list for my routine service that had been booked in. Seemed a little disorganised. Wheel weight feel off new tyre fitted. Engine management light on after service, returned and told it was fixed but came again later

Usual efficient and friendly service.

As above my car was not done until the following day despite being booked in for several months. I also found the general response when picking up my car not ideal. I was abandoned in a waiting room but no one was told I was waiting, chaos!

I was totally messed about First to hear you have decided not to pick up cars anymore where in your understanding is this helpful to a customer Second I had to make several phone calls to find out what was going on I have no space left to continue

As above, it took a long time to get my car in for repair, and eventually had to bring it back for a second time.

a new car with a defect. received and driven away on 12th December 2018. fault reported on 17th December. resolved on 5th February 2019. is this satisfactory?

Excellent service allround.

While I acknowledge that it is not possible to be perfect all the time, the efforts to resolve the issue were poor and took much chasing up and several dayto address. When I elevated the issue to the Service Manager it was resolved within 24 hours.

Sharon Webster went out of her way to accommodate me and everything about the experience will lead me back to Sharon and Partridge for my next car.

Because of Nick the new Manager - he listened and looked for solutions and made me feel valued as a customer - staff were pathetic !!

Good experience, but problem has recurred

Lack of ability to contact the responsible person

I have to say that Jon Hussey at Patridge is an amazing ambassador for BMW. He made me and my partner so welcome, made the process of buying a car so easy, and his after sales service is second to none. Thank you Jon

Poor showroom experience but undergoing refurb Really shabby in meantime

The service was fine but the experience was trying, as explained below

Work was but would have liked a courtesy car.

I was disappointed with the fact that I tried to contact and speak to the service team about my service experience 6 times and no one has contacted me back.

Layout changed - keys are taken from you on arrival, shown to a separate room. No opportunity to speak to your service manager. It was very much a case of out of sight out of mind. 90 minute waiting service took 150 minutes without updates.

Good service competently delivered at a fair price.

The work was done within the time specified

Took 2 attempts to get the car booked in and on both occasions limited flexibility to be taken home whilst car was being repaired (despite 2+ weeks notice). When booking they failed to confirm the time of the booking and hence I arrived 2 hrs early.

Being an older driver, in my younger days I would do my own servicing, on cars much less complicated. Modern cars more sophisticated and comfortable, I appreciate driving away in a clean car, knowing it has been checked and serviced.

The gentleman in the service department very good.

Showroom in middle of an upgrade

I was managed - from end to end - the process was explained and I was respected as a customer and a loyal BMW owner

I booked in for a service and MOT on the 19th December. However BMW had only completed the MOT. I was offered no apology or discount and also this meant that I had to come in the next day. Which meant I missed another mornings work.

very pleasant experience

Technically the work was fine, but the overall experience is not. Parking is impossible. There wasn't anyone at reception apart from the queue. When you phone, you never get put through successfully and they take too long to return the call.

Price is much too high. Local garage will do the same service for £78 less.

Having booked the car in some time in advance with two faults to rectify in addition to routine servicing, almost no time was dedicated to the repair of the faults. This has necessitated a further visit to the dealership and wasted time.

Very professional team. Service was carried out as required but the car was handed back without a wash, despite this option being selected when the car was dropped off.

Put the car in at 15,000 miles for a service.When I start up in now shows next service due at 11,000 miles or Jan '19Which means I've got to bring it back.

The service was completed in the end but they kept my car in overnight which I was not advised until I called up at 4pm to find out so I was never kept updated and so I could not get to work the next day. I was not even offered a courtesy car.

Service was competed in correct time frame, staff were courteous and friendly, I received a helpful video after the service highlighting advisory issues with my vehicle.

My car went through the service very smoothly and I found staff very courteous and pleasant

All was done on time and car cleaned

Fault with the car and update of recall work took longer. Other than that great carNoisey with all the work going on!!

No problems with procedures

Very efficient and very friendly

The staff have been very helpful, just not happy with the BMW Connect issues and the protective finish is poor (going back in today to hopefully be rectified). I want a gleaming car and have a dull one!

All explained in the earlier question but I'd personally like to say thanks to Keven Diaper who dealt with me from start to finish and went as far as he could possibly go to sit me in the right car for my needs and and gave 100% throughout

The sales representative Raj Singh was very professional and courteous.

I found the arrangements around delivery of the car less than perfect. I also didn't realise the car would be driven the 100 miles to my home instead of being put on a trailer as we're my previous BMW cars. The delivery driver was lovely.

All staff knowledgeable and happy to help

Time delays on getting the new vehicle meant it wasn't here in time for Christmas.For some reason this survey wont let me continue unless I move my score from 4 to 5!!! That is unacceptable and makes the survey a farce

All expectations met.

Good deal, minimul fuss.

Professional, friendly service from start to finish

Showroom a bit chaotic due to changes and therefore a little disorganised. Didn’t feel as valued.

I would have said so if I wasn't satisfied, the cars are not inexpensive