I am referring to my recent service experience when the car was recalled to replace the crankshaft sensor. The service was appalling and left me very frustrated as a long standing BMW customer. The fact that you cannot answer the phone is ridiculous.

The car was taken in to investigate an issue with a tyre. This was mis-diagnosed. Then the car went in for a service and the mis-diagnosis was discovered. We paid for a new tyre. Then that tyre shredded on the A34, putting us in mortal danger.

The service staff in Partridge are great, very friendly & helpful. However, they are very busy and often a bit difficult to get hold of on the phone. Would still like an explanation of why I am getting these EGR problems at relatively low miles.

Kept fully informed at all stages of the service (software issue with Drivetrain advisory - requiring remap). Quickly rectified and vehicle returned washed.

The overall experience is a pleasure, nice coffee and biscuits

Didn’t have to wait long, was told exactly want the service entailed

Gareth was obviously stressed and very busy which adversely impacted on his manner, interaction and customer service. I attempted to challenge him but he was abrupt and dismissive. I felt like giving him his character but I chose to walk away.

Initially misplaced my car for nearly a week, repeatedly didn’t call back when I left a message. After that very good service.

I was kept informed of the progress of the car service and advised as to costs etc.

I was not given a clear indication of the cost of the service upfront. Then the bill contained expensive extras such as "screen wash" which cost nearly £10. I had only filled this up myself a week earlier and it cost me £2.

Car was not cleaned properly on collection.

No hassle, easy to book and completed whilst I waited. Good facilities for customers whilst waiting.

Issue not resolved

overall happy with the servicesdownside;communication by text only was very unsatisfactorycar was not cleaned after completion and before hand-back

I requested front and rear brake pad change as the rears were only a couple of thousand away ,but I was informed that because the computer said they weren’t due the pads were not replaced.i now have to rebook and waste more time taking the car back.

Service engineer was running late and had longer wait than I was expecting.

As above, no hassle in booking service

Very difficult getting in touch with Service Centre - had to try at least 4 times to get contact. Arrived for appointment on time and did not get seen for 20 minutes. Told car would be ready at 1500 - not ready til 1530!!

They're always very courteous, provide a pleasant waiting area, and get on with what they say they'll do.

Same as above. Staff were friendly and knowledgeable. Free wash and vacuum was great.

Good service helpful bit of a wait when I first arrived. 30mins long enough under circumstances

Apart from the above all good. Not happy that all the pre- saved radio stations had been deleted

Helpful and transparent communication.

Still waiting for the quote for new tyresStill waiting for the video of the service - which I was told had been sent at the time I collected the car!

Service on site was excellent. Getting through by phone can be a challenge

All aspects of service and work carried out to expectation. Work competed well within time stated. Staff friendly and efficiently. Car valet was not up to usual standard inside and car wash was broken.

Great service, cant complain

Miss or mrs Mirino booked me in and couldn’t fault a thing from there on.

Yes excellent service when purchasing as we lost the car he was trying to get for me but he spent the whole next day trying to find one at another dealer for me

Great service from sales team. Only slight issue was when we came into showroom that some staff (lady from i3/i8 stand seemed not as helpful as others - maybe she didn’t know we were real buyers)

Kept me very well informed of build progress. Even sent pictures on arrival at the dealership

Updates were given promptly and the car arrived much sooner than I anticipated or was forecast.