I went to Partridge of Hampshire with one problem, and they ran a series of diagnostic tests to ensure all the relevant parts of the car were in order.
Everything completed to our satisfaction.
I was rather disappointed to have to speak to the Service Manager the next day after the recall service to inform him that I had a one pound coin in the coin tray missing. I explained the reasons for my call and he thanked me for informing him.
Sales staff like Kevin Diaper always willing to listen
Zero communication about issues and shockingly poor record keeping of what was agreed. Constantly having to explain the same issue over and over.
The service was carried out quickly and efficiently.
It is very inconvenient returning a car to BMW under a product recall. It takes up a lot of time and i don't feel that BMW are very supportive in this instance.
Everyone I spoke to were pleasant.
They took the time to listen to my requirements and applied them. It is always good when people take the time to listen and follow the needs of the customer.
Finished my service on time
Very slick service, good communication throughout - dropped me off and picked me up as needed.
BMW kept me totally informed during my service.
They are all helpful and friendly. It is quite a pleasant experience, even though you are paying.
I didn't give a full score as whatever was used to clean our windscreen made it smear very badly. When going to work in the morning, it was still dark and it was very difficult to see through the windscreen. Was quite dangerous
The air intake screw tightness was so loose that the tube had fallen off the manifold that the engine wasn't getting air to the turbos. Lack of power when driving a couple days after the service.
Easy drop off & courtesy car collection. Friendly service - good interpersonal skills.
A minor problem reconnecting my phone to the car which was speedily resolved
Antonia who has dealt with my car, was nothing short of excellent. She kept me up to date at every opportunity and explained everything succinctly too.
First class service from the salesman Kevin Diaper! Having had problems with the lack of service provided by another BMW garage; through his professional, knowledgeable, helpful and friendly approach, Kevin was able to restore my faith in BMW
Very friendly staff when arriving to drop off my car. I was sent someone else's video of their car and details. I was also called to be advised to collect my car and the person called me by someone else's name. Usually a better service.
Great professional, friendly service
I asked them to check for possible damage to the underside of the vehicle following a grounding. This was apparently not checked. On enquiring I was assured there was "no problem" but later checking by myself did indeed reveal a damaged area.
I was very satisfied with the work they did on my car.
Service on the day was good and timely
Tom was superb, good communication, polite.
excellent communication this time around...compared to november 2018.
When I did have a question the answer was honest and helpful!
They look after my car well
Resolved the problem with our car
I had nothing to complain about, if I had I would not from past experience, have been invited to take part in your survey.
Service was fantastic. The service agent was patient and understanding throughout.
Front windscreen washers had been disconnected, to replace a filter I think, so I had to return the next day to get this resolved, which the team did very promptly I have to say.
Much improved on the last service, easier to book in, not too long to wait, car was ready when expected/advised, Georgie was very helpful/efficient. Just a little confusion over the Oil service times, originally was advised it was a sit and wait....
Staff in Service Department excellent in every respect
The loan car I was provided with had a seriously internal hazed windscreen. I pointed this out and got a sincere apology. Other than that service was exceptional
Easy to make appointment. Nice greeting. Work completes quickly and efficiently. Good feedback/ communication non what had been done.
Overall satisfied but would have appreciated better customer service with regard to being shown how things work on my new car. In this case my car was in for installation of self park as it was not installed when I collected the car from new.
The personal touch was amazing. Certainly the best experience I have ever had when taking my car for a service.
It is good, the staff helpful, though responding to the phone isnt good. Inside the refit has not increased the comfort of those waiting inside, and refreshments are not what they used to be.
Good showroom atmosphere, comfortable environment and helpful staff
Everything was completed as planned and I was kept informed and told when car was ready
Service was completed quickly, phoned to let me know it was finished.
Great fast and polite. Would have liked to have been given fault code info on Ecu light that had come on recently.
Still awaiting feedback on end of warranty alloy wheel decision
They've done the works needed to be done
I brought my car in for investigatory work under warranty regarding a door locking issue. Unfortunately there was not an option for me to do anything other than wait with the car. I had to take 2 days from my own work for the problem to be fixed
All aspects were fine, although the cost of a simple oil service with no additional work was a little on the high side.
Very happy with the reception area service. However, what did niggle me was that while the car had been 'valetted' the driver's ivory coloured seat showed evidence of dirty overalls coming into direct contact. Please use a seat cover!
Quickly seen to, kept up to date on progress and car returned nice and clean.
Very poor post sales/pre delivery customer service to the point the head of new sales had to intervene. Post collection Partridge forgot to mark on system my 5 year service plan. Every service since I have to dig out old receipts to prove.
Representative claimed to have left me a message - no message received. Needed a part for a missing trim. Still no follow up call to let me know when part is available.
Good again though just noticed that my dash cam was unplugged and did not notice for a week. Not sure why it was unplugged.
They returned my call unlike other BMW outlets, the staff were friendly and efficient.
While there was a problem following recall work this was dealt with efficiently
It was OK for a minor warranty repair
They were very helpful and nice
I am yet to be sure that the oil leak has been finally sorted out, but the personal experience has been excellent for me
Staff always professional and courteous.
The service adviser on the day of the service was very good BUT see the note to question 1.
Nothing is too much trouble. Kind and Friendly staff.
Booked date and time, then everything was completed as planned
Ladies on reception were very helpful as was person who dealt with service. They also found me a free room so I could feed baby dissatisfied with sales experience. I am interested in buying a new car and was completely ignored as I was browsing cars
The electric problem was found to be the battery The workmanship was your usual high standard but your call centre was very unhelpful and the car was off the road for 4days
Great service just a little disappointed with the courtesy car.. would have expected something similar or better...
As above. I did not feel that they were honest and 1 member of staff obviously thought I was a nuisance. I had to stop them trying to take the car in after the warranty ran out despite the problem was already known. Would not use this garage again.
Car damaged during service and lack of interest in rectifying.
Not quite full marks because I have a mark on the front of my car that was not there when I gave the car in.
I was quoted 90 minutes for the brake fluids change , MOT and end of warranty check. I arrived early and because of an appointment declined to have my car washed at an extra 20mins. I should have been told that the work would take at least 2 hours.
Frienfly and efficient with customer needs foremost in their minds
On the whole, good response to a problem while car under warranty. Courtesy car good and Sue Whitley kept in touch as promised as to when the car would be ready.
Hey satisfied with latest visit. Reception staff were very friendly an efficient processing the check in and return of my vehicle. I've had v poor experience prior to this so am still rebuilding my trust in Partridge.
Still despite numerous efforts have failed to fix the isdue
Once I arrived at Partridge's and met up with Jenny Marino everything became clearer and easier.
This time my car is booked in for its MOT and I had to pay :-(( the dealer this time every went to plan
Very poor customer service -unable to offer a courtesy car/pick up from home, despite booking with four weeks' notice. Sent 2 emails in advance of service date asking for someone to contact me- no response at all, resulting in very expensive taxi.
Service is terrible, from start to finish. Slow, no proactiveness from staff.
Took along time to book in for a oil service car was 1.5k over due !
Can never get through directly to the service centre, they said that they would ring me back but didn't as they had not noted my number correctly but as they also had the car registration they could have double checked that.
Car was in for a MOT and this was completed very quickly. Car developed a fault on leaving garage and this was dealt with by the next day under warranty. Some brown stains on leather seats were cleaned free of charge. Car was not washed before pickup
This time I was completely satisfied with my experience.
I would have liked to have more time for a one to one to learn about connected drive and how to maximise hybrid driving
Kevin Diaper was excellent throughout the transaction
people very helpful and felt very comfortable
Couldn't have wished for better service.
the car was available when promised and the collection process efficient
The hanodver itself and manner was very professional. My one let down was the fact that i had ordered several extras from the BMW shop to be added, for example a roof rack for 2 bikes, and these were not fitted or even supplied on the day. I now need
Outstanding service and product
The staff were attentive and helpful both during the purchase and afterwards with the problems referred to above.
Matt Piskorz was extremely friendly, knowledgeable and efficient through the whole purchase and delivery process.
Good explanation of details of controls no pressure
Confusion over the options provided. Didn't match what I was expecting.
Car ordered on the internet but collected in person at the dealership. A pleasant experience from order through to collection.
People buy from people - Sharon made it very clear that she was extremely keen to retain my business and did everything to match me with the right vehicle.
No problems encountered and staff listened carefully to my needs and ensured all my questions were answered.
As mentioned in Q1, the service I have received from the dealership, and particularly the salesman Matt Piskorz, has once again been exemplary. Matt is a credit to the dealership!
Staff were very professional as well as being very friendly
Sharon the sales executive was very pleasant, professional, knowledgable and not pushy. The whole process was simple, enjoyable and met all my expectations.
Friendly helpful staff. All on a personal level.
Paul was an outstanding sales agent who made the entire process effortless.
Seamless process, good explanation and helpful with car set up.
There were a couple of points about the car which were not correctly explained. The car had no fuel in it when I collected it even though we were assured it would have a full tank. Matt, the salesman, then accompanied me to the garage and put £20
Sharon was very particular in explaining all the different funtions of the car,
Straight forward sales talk with no waffle
Very positive experience, with professional, friendly and knowledgeable advice from the salesperson Mr Kevin Diaper. Kevin was helpful and patient throughout the whole process and is a credit to the BMW group.
I dealt with Jason Young who was pleasant and professional and guided me through the process of buying the X1, I would definitely recommend any one to come and speak to Jason regarding a new BMW.
Partridge of Hampshire
Chandlers Ford
