Lost the charging cable of our PHEV, therefore we couldn't charge it for 2 days until found. Didn't valet inside the car as Vacuum broken (poor excuse).

I have been looked after brilliantly by both Antonia and Jenny - fantastic levels of service and customer care. My new BMW is in very good hands with Partridge BMW.

The price was too high. We asked the lady on reception for a monthly breakdown plan for the next service which is a big service. She was unable to give it to us on the day and failed to send it by email in the following days. Still waiting.

The problem with my car seemed to be fixed for a short time but unfortunately hadn't been completely resolved

After a full car service I was expecting the car to be washed, but I was disappointed that it wasn't, for this reason only I am giving this score.

Everything went smoothly and pleasantly. I can only assume workdone properly

The work on the car was completely satisfactory but I was not happy that my French (ie: EU) licence made it impractical to have a courtesy car. I will need to take this into account when I next need service as I am able to go elsewhere in the UK.

As mentioned in my previous answer the customer service was good, i felt like i wasn't just another customer and that my needs where valued. Only disappointment was the lack of a full tank of fuel that was promised when i picked my car up.

Again I was told when the car came into the country and all the information through out the delivery.