Lost the charging cable of our PHEV, therefore we couldn't charge it for 2 days until found. Didn't valet inside the car as Vacuum broken (poor excuse).
I have been looked after brilliantly by both Antonia and Jenny - fantastic levels of service and customer care. My new BMW is in very good hands with Partridge BMW.
The price was too high. We asked the lady on reception for a monthly breakdown plan for the next service which is a big service. She was unable to give it to us on the day and failed to send it by email in the following days. Still waiting.
The problem with my car seemed to be fixed for a short time but unfortunately hadn't been completely resolved
After a full car service I was expecting the car to be washed, but I was disappointed that it wasn't, for this reason only I am giving this score.
Everything went smoothly and pleasantly. I can only assume workdone properly
The work on the car was completely satisfactory but I was not happy that my French (ie: EU) licence made it impractical to have a courtesy car. I will need to take this into account when I next need service as I am able to go elsewhere in the UK.
As mentioned in my previous answer the customer service was good, i felt like i wasn't just another customer and that my needs where valued. Only disappointment was the lack of a full tank of fuel that was promised when i picked my car up.
I still think that the customer contact from the Service personnel is too slow after you have been invited to "take a seat" by the receptionist. Just sitting there for 9 minutes waiting for a Service Rep. to make contact is not acceptable.
Quick and helpful staff from the moment I pulled into the site, with help parking.
I was kept informed and knew exactly what was happening
All went OK and Georgie in the service dept was very helpful. A separate item with Partridge's body shop didn't go well at all, but that is not what this particular survey is about.
Service team were very efficient. Booking the service now appears to be done through an external company and they were vague about when I could collect the car which wasn't great.
Customer service and communication was great. The girl I had was very good. Only down side was the courtesy car wash I was given. It was a lovely gesture but when I got home and saw how badly it was done, I had to go and pay for it to be done again
Great service but prices are too high
It was a straightforward job, but faster and cheaper than I was expecting.
All of the staff I talked to were helpful and friendly
Staff friendly and helpful - kept advised of progress
I had to return car for the service interval reminder to be reset. The service sheet showed this had been done, but it had not
Issues identified, but not rectified - and now worse than before. The intention was to get this sorted out while the vehicle was still under warranty - but I was dismissed without a satisfactory conclusion. The value of the vehicle is impacted.
The car had a software update due to BMW recall. I was not informed at the time that in undertaking this procedure it would wipe out all the preset settings, these should have been backed up and reinstalled. It took me over an hour to reset the car.
Very happy with service in particular Paul Samways was a pleasure to deal with. Dropped one star as car could have been better prepared before collection, it needed another clean once I got it home and removal of waxy substance on door sills etc
Very good service the right people at the right place to work
Mandi and the technical team could not do enough to help.
See answer no 1. Plus comfortable seating and a coffee while I waited (I was early)
While reception and Service Advisor were very helpful, I was extremely frustrated that the car went in to have a simple spurious service message removed and came out with a catalogue of new faults.
My car was only booked in for a MOT but they had hoovered and cleaned my car on collection
Kept up to date on status of service and MOT. Car lovely and clean when I picked it it. Treated like a valued customer
Pleased with the service from Partridge, very professional welcoming staff, great communication. Couldn't be more helpful.
Again, kept informed and car cleaned
There are more things still wrong than those fixed. Yes, the Oil Service, indicator and the EXTORTIONATELY priced wheels and tracking. All the intermittent faults that I pointed out would need to be repeatedly checked MANY (30+) times to find? NO.
Fast and efficient drop off and pick up. Good comms using chat tool
Although no fault of salesman it was frustrating to find that it wasnt covered by service plan
Well done to all. Especially Georgie.
Service is always good, and service advisor excellent - but parking difficult
Excellent service from garage. Kept me informed on progress on car and did job as swiftly as possible.
Constant communication updates - fully informed on cost and time
All ran smoothly, no problems encountered
In addition to the service there is a software issue. This was not rectified and I was not informed which means the vehicle has to come back again.
Needed vehicle by 4pm as had to arrange a lift to Partridge received a call and went to collect....the only problem I encountered was the Lady dealing with my car had disappeared on my arrival so had to wait for at least 15 mins until she was found
Did not cure the problem despite doing without the car for a day and having to pay for a taxi to collect car
From numerous errors in the financing process, to unfulfilled sales commitments and the car falling short of what I would expect from a
The work started on time. It took approximately the time I was told it would take
Contact instigated by Partridge in first instance (telephone) saying oil service due and also a recall for rear lights. Service was not due and could not be done under terms of service package. Delay at pick up - car ready but no staff available
As I said the customer service has been second to none, thank you Antonia. You will never know what impact you have had on a valued customer such as myself and my family.
See previous answer. The service was fine, communications ok. Just the expectations incorrectly set
As always, Partridge service was prompt, polite and efficient. 100%.
They didn't try hard enough to get me a refund from BMW over an issue that simply should not have happened in a 4-year-old car. It came back dirtier than when it went in.
They are polite and helpful
Hassle free - no problems - you kept in touch.
The customer service has deteriorated in the last couple of years, very coorporate attitude based on an inflexible system which isn't tailored to individual need.
I went to Partridge of Hampshire with one problem, and they ran a series of diagnostic tests to ensure all the relevant parts of the car were in order.
Everything completed to our satisfaction.
I was rather disappointed to have to speak to the Service Manager the next day after the recall service to inform him that I had a one pound coin in the coin tray missing. I explained the reasons for my call and he thanked me for informing him.
Zero communication about issues and shockingly poor record keeping of what was agreed. Constantly having to explain the same issue over and over.
Sales staff like Kevin Diaper always willing to listen
The service was carried out quickly and efficiently.
Everyone I spoke to were pleasant.
It is very inconvenient returning a car to BMW under a product recall. It takes up a lot of time and i don't feel that BMW are very supportive in this instance.
Finished my service on time
They took the time to listen to my requirements and applied them. It is always good when people take the time to listen and follow the needs of the customer.
Very slick service, good communication throughout - dropped me off and picked me up as needed.
BMW kept me totally informed during my service.
They are all helpful and friendly. It is quite a pleasant experience, even though you are paying.
I didn't give a full score as whatever was used to clean our windscreen made it smear very badly. When going to work in the morning, it was still dark and it was very difficult to see through the windscreen. Was quite dangerous
The air intake screw tightness was so loose that the tube had fallen off the manifold that the engine wasn't getting air to the turbos. Lack of power when driving a couple days after the service.
A minor problem reconnecting my phone to the car which was speedily resolved
Easy drop off & courtesy car collection. Friendly service - good interpersonal skills.
Antonia who has dealt with my car, was nothing short of excellent. She kept me up to date at every opportunity and explained everything succinctly too.
First class service from the salesman Kevin Diaper! Having had problems with the lack of service provided by another BMW garage; through his professional, knowledgeable, helpful and friendly approach, Kevin was able to restore my faith in BMW
Very friendly staff when arriving to drop off my car. I was sent someone else's video of their car and details. I was also called to be advised to collect my car and the person called me by someone else's name. Usually a better service.
Great professional, friendly service
I asked them to check for possible damage to the underside of the vehicle following a grounding. This was apparently not checked. On enquiring I was assured there was "no problem" but later checking by myself did indeed reveal a damaged area.
Service on the day was good and timely
Tom was superb, good communication, polite.
I was very satisfied with the work they did on my car.
excellent communication this time around...compared to november 2018.
When I did have a question the answer was honest and helpful!
They look after my car well
I had nothing to complain about, if I had I would not from past experience, have been invited to take part in your survey.
Resolved the problem with our car
Front windscreen washers had been disconnected, to replace a filter I think, so I had to return the next day to get this resolved, which the team did very promptly I have to say.
Service was fantastic. The service agent was patient and understanding throughout.
Much improved on the last service, easier to book in, not too long to wait, car was ready when expected/advised, Georgie was very helpful/efficient. Just a little confusion over the Oil service times, originally was advised it was a sit and wait....
Again I was told when the car came into the country and all the information through out the delivery.
Car was delivered on time and exactly as ordered. The omission in the "spec" was down to me...
Main Sales Repwas very helpful and efficient, unfortunately for me he went on paternity leave during manufacture and delivery time. Communication while he was absent was Very poor
As the reasons above and the team were great.
The centre always kept me informed throughout the process and did everything they could to meet my needs and target price.
The salesman Jason Young was very professional and extremely helpful during the whole process. He was by far superior to other salespeople from different brands that we dealt with and it was a big factor in my choice of vehicle
They dealt with us fairly, were price competitive, and we got what we wanted.They have told us a number of times that if we have any issues, particularly with the car set up that we can bring it back.
I would have expected much more co-operation from staff
Just a very minor point but the salesman promised me a full tank of petrol but on collection of car the tank was only half full approx. This was sorted and filled up to my satisfaction
Good staff, efficient, direct but also friendly enough to have general conversation. A human face, which is annoyingly vacant in many companies nowadays.
As I said in above everything was 1st rate
I would have liked to have more time for a one to one to learn about connected drive and how to maximise hybrid driving
people very helpful and felt very comfortable
Kevin Diaper was excellent throughout the transaction
Couldn't have wished for better service.
the car was available when promised and the collection process efficient
The hanodver itself and manner was very professional. My one let down was the fact that i had ordered several extras from the BMW shop to be added, for example a roof rack for 2 bikes, and these were not fitted or even supplied on the day. I now need
Outstanding service and product
The staff were attentive and helpful both during the purchase and afterwards with the problems referred to above.
Partridge of Hampshire
Chandlers Ford
